Repair Position
The following program description deals with:
- Remarks on the Program Function
- Remarks on the Input Fields
- Use the Index to view the field descriptions required.
Remarks on the Program Function
By use of this program, you can view the Repair Positions for a repair order stored by the system.
The recording and pickup of repair positions is carried out exclusively at the terminal by use of the keyboard event "REPAIR" and the repair pickup by use of the keyboard event "REPAIRSEL".
Click on the image to find further
help on the recording and processing of Repair
Orders.
This paragraph will provide a short overview over the options available for updating these Basic Data.
Just like in almost any other program:
- The Input Mask may be different in your MICROS Retail OSCAR POS program depending on the set-up of the application. In some cases some Data Fields may be missing.
- Some input fields may contain default values or defined selection options; these cannot be updated.
- The input mask contains some fields that require an entry and others in which entries are optional.
- If the data record is updated via multi-page input masks, go to the Dialog Window by clicking on the appropriate buttons with <Mouse key 1>.
- The same procedure applies to call up another update program from this program.
- In some cases you may find that so-called "Switches" which - depending on the default - can be activated or deactivated with <Mouse key 1>. Activated switches are identified by their dark color, deactivated switches are lighter-colored.
Company
Permitted input range: numeric, 1 - 9999
Enter the number of the company of which you would like to view the repair positions. If you do not know the number, you can also select the data record via the Search Function.
Branch
Permitted input range: numeric, 1 - 99999
Enter the number of the branch of which you would like to view the repair positions. If you do not know the number, you can also select the data record via the Search Function.
Repair Number
Permitted input range: alphanumeric, max. 8 chars.
Enter the number of the repair order of which you would like to view the repair positions.
The number for a repair order is automatically given by the system during the data recording at the terminal.
If you do not know the number, you can also select the data record via the Search Function.
Position
Permitted input range: numeric, 1 - 9999
Enter the number of the repair position to display its data.
The number for a repair order is automatically given by the system during the data recording at the terminal.
Repair group
Permitted input range: numeric, 0 - 999
Displays the repair group for this repair position.
Repair groups are maintained in the update program Application -> Repairs -> Repair Group.
The various Repair Types can be grouped in repair groups.
The Departments for the recording of repair orders have to be assigned to a repair group.
Repair type
Permitted input range: numeric, 0 - 999
Displays the number of the repair type. The repair type is entered by the operator at the terminal during the recording of a repair item.
Repair state
Field with firmly defined selection options
Displays the current state of this repair position.
The following status messages can be displayed in this field:
- Taken
The repair position has been recorded at the terminal. - Booked out
The repair position has been recorded at the terminal and passed on to the outworker (= repair business). - Booked in
The repair position has been returned by the outworker. - Partially collected
The repair position has been partially picked up by the customer. - Collected
The repair position has been picked up and paid by the customer. - Cancelled
The repair position has been cancelled.
Contact state
Field with firmly defined selection options
Displays the current customer status for this repair position.
The following status messages can be displayed in this field:
- No further Contact
Customer contact at the recording of the repair order - Phoned for collect
The customer has received a phone call. - Collect Letter
The customer has been sent a letter - Expired Letter
The customer has been informed in a letter that the pickup is overdue.
Add. text
Permitted input range: alphanumeric, max.32 chars.
Displays the text as it has been entered by the user at the recording of the repair position at the terminal.
Outworker no.
Permitted input range: numeric, 1 - 99999
Displays the outworker (= repair business) for this repair position.
An outworker is assigned to each repair type. Outworkers are maintained in the update program Application -> Repairs -> Outworker.
Amount
Permitted input range: decimal, max. 12 positions, 2 decimal digits
Displays the repair price as it has been stored for this item in the update program Repair Type or entered manually when the repair order was recorded.
Cost price
Permitted input range: decimal, max. 11 positions, max. 3 decimal digits
This field shows the costs entered in program Repair type in field Costs. These are surcharges to a certain type of repair.
Amount paid
Permitted input range: decimal, max. 12 positions, max. 2 decimal digits
Displays the deposit recorded when the repair order was recorded at the terminal.
Creation date
Permitted input range: DDMMYYYY (day, month, year)
Displays the date on which the repair order has been accepted.
Book out date
Permitted input range: DDMMYYYY (day, month, year)
Displays the date on which an outworker order has been created for this repair order. By use of the update program Outworker Order, the repair orders recorded at the terminal are sent to the outworker who carries out the repairs.
Expected back
Permitted input range: DDMMYYYY (day, month, year)
Displays the date on which the repair item is expected back.
In the update program Outworker, you can define when a repair order is expected back, depending on the outworker order date.
Book in date
Permitted input range: DDMMYYYY (day, month, year)
Displays the date on which the repair order has been returned by the outworker.
The returns of repair orders are edited by use of the update program Outworker Delivery if an outworker order for a repair order has been carried out beforehand.
Collected date
Permitted input range: DDMMYYYY (day, month, year)
Displays the date on which the customer has picked up the repair order. The pick-up of a repair order is carried out at the terminal by use of the keyboard event <REPAIRSEL>
Expected collect
Permitted input range: DDMMYYYY (day, month, year)
Displays the date on which the customer is expected to pick up their repair order.
Cancelled
Permitted input range: DDMMYYYY (day, month, year)
Displays the date on which the repair position has been cancelled.
Index
- Add. text
- Amount
- Amount paid
- Book in date
- Book out date
- Branch
- Cancelled
- Collected date
- Company
- Contact state
- Cost price
- Creation date
- Expected back
- Expected collect
- Outworker no.
- Position
- Repair group
- Repair no.
- Repair state
- Repair type
Salzufer 8
D-10587 Berlin
Germany