Default Price Override Reason for Warranty Items (G01)

Purpose: Use this screen to define the price override reason code the system defaults to an order detail line when an operator adds a warranty item to an order in order entry or order maintenance.

Code field: Enter the price override reason code you want the system to default to the Price override code field on the order detail line when an operator adds a warranty item to an order in order entry or order maintenance.

Warranty items are items added to an order at no charge, for example, if the burner to a grill a customer previously bought was recalled, you could add the replacement burner to the order at no charge. You can define an item as a warranty item by selecting the Warranty field in the item offer or SKU offer. If the item or SKU in the offer on the order detail line is defined as a warranty item, the system adds the item to the order free of charge. See Working with Customer Warranty Information (WCST) for more information on warranty items.

Note: If the operator does not have authority to the Price Overrides (A23) secured feature, an error message similar to the following indicates when the operator tries to add a warranty item to an order:

Not authorized to perform price override.

Leave this field blank if you do not want the system to default a price override reason code to the Price override code field on the order detail line when an operator adds a warranty item to an order in order entry or order maintenance.

When an operator adds a warranty item to an order, the system highlights the Price override code field and the operator must manually enter a price override code.