Order Acknowledgement Program (G50)

Purpose: Use this screen to define the program to generate email acknowledgments for orders.

System name field: Enter the program name to generate order acknowledgment emails. The standard base program is OrdConf, which generates a notification email in HTML format. Unless you are using a unique order confirmation program or the outbound email API, described below, you need to have this system control value set to OrdConf in order to generate the order confirmation email.

For more information: See Order Confirmation Email Sample and Contents.

Outbound email API: Order Management System generates a generic outbound XML message, rather than an actual email, for order acknowledgements if the XML only? flag for the order acknowledgement template is selected and this system control value is not blank. The Outbound Email XML Message (CWEmailOut) includes additional information that is not included in the standard email notice. You might choose to generate the XML message so that you can use the information to produce a reformatted HTML email that includes promotional information.

For more information: See Outbound Email API for an overview and message details.

Company-level or entity-level email template? The system generates an email using the text from the order confirmation email template, set up through the Working with E-Mail Notification Templates (WEMT) menu option. If you have not set up a template, the system emails the standard order confirmation. You can also set up an email template at the entity level as an override; see Email Setup within Order Management System for more information.

How to generate order confirmations: The order API generates the order confirmation email for orders it creates; however, it does not generate confirmations for orders in error if the Suppress Order Confirmations for Orders in Error (K09) system control value is selected. The order async background job generates the order confirmation email for all other eligible orders as part of background processing, including corrected order API orders which have not already generated confirmations due to the setting of the related system control value.

Determining when to email an order confirmation: See When Does the System Generate an Email Notification? for a discussion on the criteria required to generate an email.

Order history message: When it sends an order confirmation email or Outbound Email XML Message (CWEmailOut), Order Management System creates an order history message such as Ord Conf to kbottger@example.com. You can review order history messages at the Display Order History Screen.

Leave this field blank if you do not want to generate order confirmation emails.

IN03_16 OROMS 17.0 2018 OTN