Order Maintenance Confirmation E-Mail Program (H12)

Purpose: Use this screen to define the program to use for generating an email confirmation when a customer attempts to cancel an order on the web storefront and the order cannot be canceled.

System name field: Enter the program name to use for generating notification emails for unsuccessful cancellation requests you receive through the web storefront. The base program is OCFAILNOTF.

Unsuccessful attempt: If the attempt is not successful, the system generates a notice to the customer. See When Does the System Generate an Email Notification? for a discussion of how the system determines whether to generate a notice and see Cancellation Request Failure Email Sample and Contents for a sample notice.

Successful attempt: If the attempt is successful, the system generates an order or order line cancellation email confirmation. See the Order Cancellation Confirmation Email Sample and Contents and Order Line Cancellation Confirmation Email Sample and Contents.

For more information: See Working with Batch Order Maintenance Transactions (WBOM) for more information on processing cancellation requests from the web storefront, and see Working with E-Mail Notification Templates (WEMT) for information on setting up a template for the cancellation failure notice and more information on email notifications.