SV (SVC Number Assignment) Event Processing
The system creates a tickler for the SV tickler event when an order containing a stored value card item is processed by billing without a number assignment. This may occur if you send a physical stored value card item to the manifesting station without first using the Working with Physical Stored Value Card Assignment (WPSA) menu option to assign a number to the card.
The system creates a tickler for each unit of the item that is not assigned a stored value card number.
The tickler indicates the:
• order number and ship to number associated with the stored value card
• customer number (sold to and ship to) on the order
• stored value card item number, SKU code, and description
• pick control number containing the stored value card item
If the stored value card is a physical card (SVC type P or E), you must call the customer, indicate the stored value card has not yet been activated, and ask for the number printed on the card.
If the stored value card is a virtual card (SVC type V), you must assign a number from the Virtual Card Number Table (FLSVCA) to the card and email this information to the recipient card holder.
When is the SV tickler event evaluated? The system evaluates the SV tickler event when an order containing a stored value card item is processed through the Billing Async.
Allowing multiple ticklers for the SV event: The Allow multiple ticklers setting does not apply to SV ticklers.
SV event rule criteria: You cannot define event rules for the SV tickler event.
An SV tickler is resolved when you select Resolve for a tickler at the Work with Tickler Screen (user/group view) or Workflow Management Screen.
For more information: See Stored Value Card Purchase and Activation.
