Display Refunds for Order Screen

Purpose: Use this screen to review refund activity for an order.

How to display this screen: Select Refunds at the Order Inquiry Header Screen or the Order Inquiry Detail Screen.

Field

Description

Pay type

A code that identifies the payment type associated with the refund. Pay types are defined in and validated against the Pay Type table, and must fall into one of the valid pay categories (cash/check or credit card). See Working with Pay Types (WPAY).

Numeric, 2 positions; display-only.

Sts (Status)

A code that identifies the current status of the refund.

Valid values include:

C = Canceled

H = Held

N = Cancellation pending; the refund will be canceled when refunds are processed

O = Open

P = Processed

T = Written off

W = Write-off pending; the refund will be written off when write-offs are processed

Alphanumeric, 1 position; display-only.

Dp (Deposit)

Indicates whether the refund has been deposited.

A deferred or installment payment plan can prevent the system from depositing a refund in order to offset the deferred or installment amount. For example, if the order payment amount of 60.00 is deferred for 30 days and the customer receives a refund for 20.00, instead of refunding the customer 20.00, the system subtracts the refund amount from the order payment amount. The customer will then pay 40.00 at the end of the 30 days.

Valid values are:

Selected = The refund has been deposited (there is a Deposit created date for the Invoice Payment Method).

Unselected = The refund has not been deposited.

Current category

A code that identifies the current pay category associated with the refund.

Valid categories are:

Cash/check

Credit card

Display-only.

Original category

A code that identifies the original pay category associated with the refund.

Valid categories are:

Cash/check

Credit card

Display-only.

Amount

The dollar amount you are refunding to the customer. This is the dollar amount that has actually been deposited.

This amount can be different from the amount of the original refund if the credit was netted against a debit deposit.

Numeric, 11 positions with a 2-place decimal; display-only.

Date created

The date the refund was generated.

Numeric, 6 positions (in user date format); display-only.

Date processed

The date, if any, when the refund was processed, written off, or canceled.

If the pay type on the order is a credit card, this date represents the deposit date, and might be either the actual deposit date or the future release date if the deposit has not yet been processed.

Numeric, 6 positions (in user date format); display-only.

Man hld (Manual hold)

Indicates whether the amount of the refund exceeds the maximum refund amount specified in the Pay Type or if you placed the refund on hold manually through the Work with Refunds Screen. To issue the refund, you must first release it from hold using the Work with Refunds function.

Valid values are:

Selected = The refund is on manual hold.

Unselected = The refund is not on manual hold.

Hold until (Hold until date)

The date when the refund is eligible for processing.

Numeric, 6 positions (in user date format); display-only.

 

CS04_06 OROMS 17.0 2018 OTN