Part L: Computer Telephony Integration (CTI)

Chapters in this part: The following chapters describe the functions available for computer telephony integration.

• Chapter 106: Computer Telephony Integration Overview provides an overview of computer telephony integration in CWDirect and describes setup requirements.

• Chapter 107: Working with Computer Telephony Interface (WCTI) describes the screens you use to configure, start and stop CTI processes, and maintain related queues and files.

• Chapter 108: Working with Computer Telephony Users (WCTU) describes the screens you use to start and stop call monitoring for CTI users on your system.