Chapter 139: Working with Credit Card Application Requests (WCCA)

Purpose: Use the Work with Credit Card Application Requests menu option to complete the credit card application process outside of an order.

You would typically use this menu option if:

• the customer was pre-approved for the credit card during order entry, but was unable to complete the credit card application process due to errors during processing. In this situation, the customer receives a letter in the mail containing the credit card offer number to use when applying for the credit card. The customer calls the telephone number on the letter to apply for the credit card.

• the customer receives a promotional letter in the mail informing her that she has been pre-approved for the credit card and containing the credit card offer number to use when applying for the credit card. The customer calls the telephone number in the letter to apply for the credit card.

In this chapter:

• Select Credit Card Offer for CC App Screen

• Create Credit Card Application Request Screen

Select Credit Card Offer for CC App Screen

Use this screen to enter the credit card offer number assigned to the customer in order to apply for the credit card.

When you press Enter, the system looks for a credit card offer number match in the Customer Sold To CC Application file for a record whose Process status is 1R (1st Pass Received, Customer Pre-Approved).

• If a single credit card offer number match is found in the Customer Sold To CC Application file, the system advances you to the Create Credit Card Application Request Screen.

• If multiple matches are found in the Customer Sold To CC Application file, the system selects the first matching record it finds.

An error message displays if the credit card offer number is not found in the Customer Sold To CC Application file: Customer record not found.

An error message displays if the credit card offer number is found in the Customer Sold To CC Application file, but the status of the credit card application is A (Approved), indicating the customer is a current card holder of the card: Credit card application process complete.

How to display this screen: Enter WCCA in the Fast path field or select Work with Credit Card Application Requests from a menu.

GHR0027 ENTER Select Credit Card Offer for CC App 9/20/07 11:11:58 KAB Co Credit Card Offer # F3=Exit F12=Cancel

Field

Description

Credit card offer #

The credit card offer number assigned to the customer in order to apply for the credit card. Credit card offer numbers are defined in and validated against the Customer Sold To CC Application file. If a single match is found in the Customer Sold To CC Application file, the system advances you to the Create Credit Card Application Request screen when you press Enter. If multiple matches are found in the Customer Sold To CC Application file, the system selects the first matching record it finds. An error message displays if the credit card offer number is not found in the Customer Sold To CC Application file: Customer record not found. An error message displays if the credit card offer number is found in the Customer Sold To CC Application file, but the status of the credit card application is A (Approved), indicating the customer is a current card holder of the card: Credit card application process complete. Alphanumeric, 30 positions; required.

Create Credit Card Application Request Screen

Purpose: Use this screen to create a credit card application request to send to the credit card service in order for a customer to apply for a credit card.

The customer’s name and address information and the name of the credit card that the customer is applying for displays at the top of the screen.

Note: You cannot change the customer’s name or address information at this screen. If the customer indicates that the name or address is incorrect, you will need to exit this screen and go into the Creating and Updating Sold-to Customers (WCST) menu option to correct the information before returning to this screen.

To send the credit card application: To send the credit card application request to the credit card service the following customer information is required:

• evening or home phone number

• social security number

• date of birth

Once you enter the required customer information, press F9. The system generates the Credit Card Application Request Message (CWCreditCardApplicationRequest) to send the Credit Decision credit card application request to the credit card service.

How to display this screen: Press Enter at the Select Credit Card Offer for CC App Screen.

GHR0024 ENTER Create Credit Card Application Request 9/20/07 11:31:11 KAB Co Name . . : SUSAN E RUDESEAL Company : Address : 9444 BOCA RIVER CR Apt/Suite Postal Code 91790 City WEST COVINA St CA Country USA Evening/Home (781)123-4567 Email Address srudeseal@msn.com SS# - - Date of birth Marital status F3=Exit F9=Accept F12=Cancel

Field	Description
Name	The name of the customer that is applying for the private label credit card. Prefix: Alphanumeric, 3 positions; display-only. First name: Alphanumeric, 15 positions; display-only. Middle initial: Alphanumeric, 1 position; display-only. Last name: Alphanumeric, 25 positions; display-only. Suffix: Alphanumeric, 3 positions; display-only.
Company	The name of the company associated with the customer that is applying for the private label credit card. Alphanumeric, 30 positions; display-only.
Address	The customer’s address. Address lines 1 - 4: Alphanumeric, 32 positions; display-only.
Apt/Suite	The apartment or suite number defined for the customer’s address. Alphanumeric, 10 positions; display-only.
Postal code	The postal code defined for the customer’s address. Alphanumeric, 10 positions; display-only.
City	The city defined for the customer’s address. Alphanumeric, 25 positions; display-only.
St	The state code defined for the customer’s address. Alphanumeric, 2 positions; display-only.
Country	The country code defined for the customer’s address. Alphanumeric, 3 positions; display-only.
Evening/Home	The customer’s evening phone number. Alphanumeric, 14 positions; required.
Email address	The customer’s primary email address. Alphanumeric, 50 positions; optional.
SS#	The customer’s social security number. Note: The customer’s social security number is not stored in the CWDirect database. Numeric, 9 positions; required.
Date of birth	The customer’s date of birth. Numeric, 8 positions (MMDDYYYY format); required.
Marital status	The customer’s marital status. Valid values: • blank = No distinction • L = Legally separated • M = Married • U = Unmarried Alphanumeric, 1 position; optional.

Screen Option

Procedure

Submit the credit card application to the credit card service for approval

Press F9 to generate the Credit Card Application Request Message (CWCreditCardApplicationRequest) to send the Credit Decision credit card application request to the credit card service. The credit card service sends back a response in the Credit Card Application Response Message (CWCreditCardApplicationResponse) indicating if the credit card application has been approved. If the credit card application is approved, the system displays the Credit Card Application Approval Window. This window displays the customer’s credit limit and the customer’s credit card number for the credit card. If the credit card application is declined or an error occurs during processing, the system displays the Credit Card Application Response Window. This window provides a description of why the customer was declined or a description of the error that occurred. For more information: See Credit Card Application - Credit Decision Phase for more information on the processing that occurs.