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Computer Telephony Integration (CTI)
Chapters in this part: The following chapters describe the functions available for computer telephony integration.
• Computer Telephony Integration Overview provides an overview of computer telephony integration in CWDirect and describes setup requirements.
• Working with Computer Telephony Interface (WCTI) describes the screens you use to configure, start and stop CTI processes, and maintain related queues and files.
• Working with Computer Telephony Users (WCTU) describes the screens you use to start and stop call monitoring for CTI users on your system.
Purging Ticklers (MPTK) | Contents | SCVs | Search | Glossary | Reports | Solutions | XML | Index | Computer Telephony Integration Overview |
SO13_00 CWDirect 18.0.x 2018 OTN