Working with Computer Telephony Users (WCTU)
Purpose: Use the Work with CTI Users menu option to review the CTI users on your system, check who is currently in a monitored session for computer telephony integration, and start or stop monitoring for selected users.
For more information: See Computer Telephony Integration Overview.
How to display this screen: Enter WCTU in the Fast path field at the top of any menu, or select Work with CTI Users from a menu.
CTR0113 DISPLAY Work with CTI Users 11/15/02 10:46:28
Dflt Actv Monitored Opt User Name Extn Extn Workstation
Type options, press Enter. 6=Start Call Monitoring 7=End Call Monitoring
EKAPLAN EKAPLAN 9487 9487 QPADEV000L GFERNALD GFERNALD 9415 JMAGSINO JMAGSINO JPOLUMBO JPOLUMBO 373 JSUMMERS JSUMMERS 381 KLETENDRE Karen A. Letendre 264 MRYAN MRYAN PPRIMIANO PAUL_P 251 PSTMARIE PSTMARIE 9431 SCARTER SCARTER 5555 +
F2=Toggle Active/All F3=Exit F12=Cancel |
Field |
Description |
User |
The user ID representing a CTI user. Each user who is flagged as a CTI User is listed on this screen. You use Working with User Records (WUSR) to review or work with users on the system. Alphanumeric, 10 positions; optional. |
Name |
The Name of the user, as specified through Working with User Records (WUSR). Alphanumeric, 30 positions; optional. |
Default extension |
The CTI telephone extension specified for the user through Working with User Records (WUSR). Alphanumeric, 4 positions; display-only. |
Active extension |
The current extension for the user. You or the user can specify a different active extension when starting call monitoring. This field is blank if the user is not currently in a monitored session. Alphanumeric, 4 positions; display-only. |
Monitored workstation |
The name of the workstation where the user is currently working on a monitored session. This field is blank if the user is not currently in a monitored session. Alphanumeric, 10 positions; display-only. |
Option |
Procedure |
Start call monitoring for a user |
Enter 6 next to a user to display the Start Call Monitoring Window (OECP), where you can enable the user to start using computer telephony integration. The user will be able to receive and/or initiate calls with CTI integration, depending on the setting of the CTI user type field. Note: You will need to specify the Monitored workstation to start call monitoring through this option. See Start Call Monitoring Window (OECP) for information on how to start call monitoring for your own current session. |
End call monitoring for a user |
Enter 7 next to a user to display the Confirm Call Monitoring Termination Window (NDCP), where you can end the user’s CTI session. The user will no longer be able to receive and/or initiate calls with CTI integration. Note: If you are not able to end call monitoring for a user with this option, it might be because the CTI async job ended abnormally while the user was on a call, or that the user’s session ended abnormally (for example, the workstation crashed). See Troubleshooting the CTI Jobs for more information. |
Toggle display between all users or just active users |
Press F2 to toggle the display between all CTI users on the system, and just CTI users who are currently in monitored sessions. |
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