This section describes the cookies used by Click-to-Call and details the contents of those cookies and what they are used for.
There are five cookies used by Click-to-Call. These are:
atgPlatoStop: This is a session cookie does not contain any data. It is used as a flag to indicate to our servers that this website is not using Oracle Engagement Engine as the source for Rules for Live Help.
atgRecSessionID: This is a session cookie that contains an opaque ID and is used to route requests to the correct web server.
atgRecVisitorID: This is a persistent cookie that contains an opaque ID and is used to recognize a visitor across separate visits to your website.
fs_nocache_guid: This is a persistent cookie that contains an opaque ID and is used to recognize a visitor across separate visits to your website.
fscookies: This is a persistent cookie that stores encoded data used to configure the Click-to-Call GUI, to establish call connections, and to remember other information needed to support rules and reporting for Click-to-Call.
These cookies provide a means of determining whether a visitor has visited your website before but they do not provide any means of identifying the visitor.
If a visitor deletes persistent cookies after visiting your website, they are treated by Click-to-Call as a first-time visitor the next time they visit your website.
If a visitor does not allow their browser to accept cookies, they are still presented with links and can still use the Click-to-Call functionality, but the reporting around their call is affected as the cookies that track their behavior are not present on their browser.
