Table 17. CTI Company Profile Settings
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View Interaction History Enabled |
Displays and enables the View Interaction History button on any Communication Activity detail page. |
Listen to Voicemail Enabled |
Displays and enables the Listen to Vmail button on the Voicemail Detail page. |
Listen to Voicemail on Phone Enabled |
Displays and enables the Listen to Vmail on Phone button on the Voicemail Detail page. |
Reassign Voicemail Enabled |
Displays and enables the Reassign button on the Voicemail Detail page. |
Open Email Enable |
Displays and enables the Open Email button on the Email Detail page. |
Reassign Email Enabled |
Displays and enables the Reassign button on the Email Detail page. |
View Chat Enabled |
Displays and enables the View Chat button on the Chat Detail page. |
Click To Dial Enabled |
If selected, (and the Access Call Communications privilege is enabled), all phone numbers in Oracle CRM On Demand are displayed as hyperlinks, allowing you to click the hyperlink to place a call to that number. |