Oracle CRM On Demand Documentation Library: Service Request

Oracle Web Services On Demand Guide > Oracle CRM On Demand Objects Accessible Through Web Services > Core Parent Objects (Web Services v1.0) >

Service Request

The service request object allows customers to request information or assistance with a problem related to products or services purchased from your company. Service requests can be ranked for severity and prioritized accordingly.

Parent Objects

Account, Contact, and Solution

Child Components

Activity, Attachment, Audit Trail, Book, Note, Solution, Team

For information about using attachments with this object, see Using Attachments with Web Services On Demand.

Methods Called

Table 233 details the methods called by the Service request service.

Table 233. Methods Called by Service Request Service
Method	Name as Defined in Service
Delete	ServiceRequestDelete
DeleteChild	ServiceRequestDeleteChild
Insert	ServiceRequestInsert
InsertChild	ServiceRequestInsertChild
InsertOrUpdate	ServiceRequestInsertOrUpdate
QueryPage	ServiceRequestQueryPage
Update	ServiceRequestUpdate
UpdateChild	ServiceRequestUpdateChild

Fields

Table 234 details the required and read-only fields for the service request object.

Table 234. Required and Read-Only Fields for the Service Request Object
Child Component	Field Name	Type
ServiceRequest (parent)	ContactEmail	Read-only
	ContactFirstName	Read-only
	ContactFullName	Read-only
	ContactLastName	Read-only
	Audit Fields	Read-only
	LastUpdated	Read-only
	ServiceRequestConcatId	Read-only
Attachment	DisplayFileName	Required
	FileNameOrURL	Required
	FileDate	Read-only
	FileSize	Read-only
	SRId	Read-only
	Id	Read-only
	ModId	Read-only
	Audit Fields	Read-only
Book	BookName	Required
	BookId	Read-only
	SystemAssociateFlag	Read-only
	ModId	Read-only
	Audit Fields	Read-only

Table 235 details the status key for the service request object.

Table 235. Status Key for the Service Request Object
Child Component	Field Name
ServiceRequest (parent)	Audit Fields
	AccountId
	ContactId
	ExternalSystemId
	Id
	IntegrationId
	LastUpdated
Activity	Audit Fields
	ExternalSystemId
	Id
	IntegrationId
Attachment	Audit Fields
	Id
	SRId
Book	Audit Fields
	BookId
	ModId
ServiceRequestNote	Audit Fields
	ExternalSystemId
	Id
	LastUpdated
	ServiceRequestId
Solution	Audit Fields
	ExternalSystemId
	Id
	IntegrationId
	LastUpdated

Table 236 details the pick map fields for the service request object.

Table 236. Pick Map Fields for the Service Request Object
Child Component	Pick Map Field	Maps To
Service Request (parent)	Owner	OwnerId
	AccountExternalSystemId	AccountId
	AssetIntegrationId	AssetId
	AssetExternalSystemId	AssetId
	ProductExternalSystemId	ProductId
Book	BookName	BookId

Table 237 provides a list of the filterable fields for the child components of the service request object, and a list of user key combinations for each child component.

Table 237. Filterable Fields and User Key Fields on the Service Request Object's Child Components
Child Component	Filterable Fields	User Key Field Combinations
Service Request (parent)	All	ServiceRequestId
		IntegrationId
		ExternalSystemId
		SRNumber
Activity	Type	Type and Description
	Owner	IntegrationId
	Subject	ExternalSystemId
	DueDate
	Priority
	Status
Attachment	None	Id
		ExternalSystemId
		FileNameOrURL and FileExtension
Audit Trail	Date	None
	User
	FieldModified
Book	None	BookId
Book	None	BookName
Service Request Note	Subject	Subject and Description
Service Request Note	Subject	ExternalSystemId
Solution	Title	Title
	Published	IntegrationId
	SolutionId	ExternalSystemId
	Status
	Id

Table 238 details the picklists available for the service request object.

Table 238. Picklists Available for the Service Request Object
Field Name
Area
Cause
Priority
Source
Status
Type

For more information on the fields accessible through the Service request Web service, go to the Web Services Administration page within the Oracle CRM On Demand application, and generate the WSDL file for the service request object.

Oracle Web Services On Demand Guide, Version 20.0 (Oracle CRM On Demand Release 32)		Copyright © 2016, Oracle and/or its affiliates. All rights reserved. Legal Notices.