When a connector instance is created in Enterprise Manager, all associated templates are available for ticket create/update operations. For Auto Ticketing, a notification method is created based on the ticket template selected while creating an incident rule. For manual ticketing, a ticket template is selected while creating a ticket from the Enterprise Manager console.
There are two default templates for the CASD Connector:
CASD_Default_Incident_AutoClose.xsl
CASD_Default_Incident.xsl
Tip:
See Understanding the Template Process for detailed information about these templates.