The following sections explain how to provide various configuration details.
The CA Service Desk Connector communicates with the Service Desk through a web service provided by the CASD Adapter. All fields are mandatory.
Web Service End Points - End points to createTicket, updateTicket, and getTicket web services exposed by the CASD Adapter. See "Using the Correct URL for CASD Adapter Operations" in Appendix A for additional information.
CASD Adapter Username - User name that was configured for accessing the Adapter web service in step 10 of the appropriate adapter installation section (Installing the Adapter on Unix for Unix and Installing the Adapter on Windows for Windows).
CASD Adapter Password - Password that was configured for accessing the Adapter web service in step 11 of the appropriate adapter installation section (Installing the Adapter on Unix for Unix and Installing the Adapter on Windows for Windows).
Ticket Number - Enter a required valid ticket number to test the connection when you save the configuration.
If you specify the correct Web service end points and enter a valid ticket number, the following message appears on the Management Connectors page after you click OK:
Connection test succeeded. The configuration was saved.
If you have not previously saved the connector configuration and enter incorrect Web service endpoints or an invalid ticket number, the following message appears on the Management Connectors page after you click OK:
Connection test failed. The configuration was saved.
If you have not previously saved the connector configuration and enter incorrect Web service endpoints or an invalid ticket number, the following message appears on the Management Connectors page after you click OK:
Connection test failed. The configuration was not saved.
Web Console settings are required if you want the Connector to provide links to CA Service Desk tickets created by Enterprise Manager in the context of an incident.
To enable this functionality, provide the following Web console settings.
Enable Web Console - Check this box to launch the CASD ticket page within the context from Enterprise Manager.
CASD Server Port - Port number used by the CASD server for the web console.
CASD Server Host - Host name or IP address of the CASD server that hosts the web console.
You can enable and disable the grace period and configure its value. By default, the grace period is disabled. See Grace Period for details. This setting applies to all incidents the CA Service Desk Connector processes.
You can enable and disable the Retry option and configure its interval, which is an integer value in hours. By default, the Retry is disabled. See Retry for details. This setting applies to all incidents the CA Service Desk Connector processes.