An example of the Order Cancellation email is below.
Sample Order Cancellation HTML Version
Sample Order Cancellation Text Version
The following email tokens can be used in the Order Cancellation email template:
${order.billing_address.FIRST_NAME}
${order.billing_address.LAST_NAME}
${item.item_quantity_canceled}
An example of the HTML Body Contents for the Order Cancellation email template is below.
Name: Order Cancellation
Subject: Order Cancelation Notification
From: Note: If a From address is not defined here, the system uses the from address defined in the custserv.email site parameter.
HTML Body Contents:
<html>
<head>
<title>Order Cancellation</title>
<!-- define styles here just so that if any email client takes only body content. -->
<link href="${site-url}/css/main_stylesheet.css" rel="stylesheet"/>
<style type="text/css">
body {background-color: #FFFFFF; color: #666666; font-family:Arial,Helvetica,sans-serif; font-size: 11px; text-decoration:none;}
.fontMedium{font-family: arial; font-size: 13px; text-decoration: none; line-height: 16px;}
td { font-family: arial; font-size: 11px; text-decoration: none; line-height: 15px; color:#666666;}
.header {font-family: arial; font-size:20px;}
.nowrap { white-space: nowrap; }
</style>
</head>
<body>
<!-- main table block -->
<table border="0" style="border:1px solid #EFEFEF;" cellspacing="5" cellpadding="0" width="730"><tr><td>
<table border="0" cellspacing="0" cellpadding="0" width="100%">
<tr>
<td> <div style="height: 8px;"></div></td>
</tr>
<!-- Header message block -->
<tr>
<td>
<table border="0" >
<tr>
<td valign="top" align="left" width="99%">
<div style="width: 4px;"></div>
<img src="${site-url}/assets/images/text/english/logo.jpg" width="246" height="47" border="0" align="absmiddle"/>
</td>
<td><div style="width: 10px;"></div></td>
<td valign="top">
<div class="nowrap">
<div style="display: table-cell; vertical-align: top;"><b>Order #: </b></div>
<div style="display: table-cell; vertical-align: top;">${order.number} (Online)
#if(${locate-order-number})
<br/>${locate-order-number} (Locate)
#end
#if(${xstore-order-number})
<br/>${xstore-order-number} (XStore)
#end
</div>
</div>
<div class="nowrap">
<div style="display: table-cell; vertical-align: top;">
<b>Order Date: </b>${order.order_date}
</div>
</div>
<div class="nowrap">
<div style="display: table-cell; vertical-align: top;">
<b>Cancel Reason: </b>${order.cancel_reason}
</div>
</div>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td> <div style="height: 8px;"></div></td>
</tr>
<!-- Header starts -->
<tr>
<td bgcolor="#EFEFEF" height="48"><span class="header" style="padding-left:5px;"><b>Order Cancelation Notification</b></span></td>
</tr>
<tr>
<td> <div style="height: 8px;"></div></td>
</tr>
<!-- Header message block -->
<tr>
<td>
<table border="0" width="100%">
<tr>
<td valign="top" align="left">
<div class="fontMedium" style="padding: 15px 5px;">
Dear ${order.billing_address.FIRST_NAME} ${order.billing_address.LAST_NAME},<br/><br/>
Your order has been canceled for the reasons indicated below. The items listed below were part of the canceled order.<br/><br/>
<b>Cancelation Reason:</b> ${order.cancel_reason}<br/>
</div>
</td>
</tr>
</table>
</td>
</tr>
<!-- Purchasing Information -->
<tr>
<td>
<table border="0" width="100%" cellpadding="5" cellspacing="0">
<tr bgcolor="#EFEFEF">
<td align="left" valign="top" width="400">
<b>ITEM DESCRIPTION</b>
</td>
<td align="left" valign="top" width="100">
<b>ITEM PRICE</b>
</td>
<td align="left" valign="top" width="100">
<b>QTY</b>
</td>
<td align="right" valign="top" width="100">
<b>TOTAL</b>
</td>
</tr>
<!-- iterate order items -->
#foreach ($item in ${order.items})
<tr>
<td align="left" valign="top" width="400">
<b>${item.name}</b>
#if (${item.gc_type} and ${item.gc_type} == "GC_TYPE_GC")
<br /><span>${item.size_name}/${item.color_name}</span>
<br /><span>Status: ${item.item_status}</span>
<br /><span>Message: ${item.gc_message}</span>
#else
#if (${item.color_name} and ${item.color_name} != "")
#if (${item.size_name} and ${item.size_name} != "")
<br /><span>${item.color_name}/${item.size_name}</span>
#else
<br /><span>${item.color_name}</span>
#end
#else
#if (${item.size_name} and ${item.size_name} != "")
<br /><span>${item.size_name}</span>
#else
#end
#end
<br /><span>Status: ${item.item_status}</span>
#if (${item.gift_wrap} == "true")
<br /><span>Gift Wrap: Yes</span>
#else
<br /><span>Gift Wrap: No</span>
#end
#end
</td>
<td align="left" valign="top" width="100">
#if (${item.item_discount_total} == "$0.00")
${item.item_list_price}
#else
<strike>${item.item_list_price}</strike>
#end
</td>
<td align="left" valign="top" width="100">${item.item_quantity_canceled}</td>
<td align="right" valign="top" width="100">${item.item_canceled_total}</td>
</tr>
<tr>
<td colspan="4" style="border-top:1px solid #CCCCCC"><div style="width: 1px; height: 1px;"></div></td>
</tr>
#end
<!-- iterate order items end -->
</table>
</td>
</tr>
<tr>
<td>
<table border="0" width="100%">
<tr>
<td valign="top">
<div style="width: 550px;">
If you have any questions about your order, please contact a <a href="${site-url}/custserv/custserv.jsp">${site-name} Customer Service Representative</a> or call us toll free at ${site-toll-free-number}. Please do not reply to this email as it does not accommodate replies.
</div>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td> <div style="height: 8px;"></div></td>
</tr>
</table>
</td></tr></table>
</body>
</html>
An example of the Text Body Contents for the Order Cancellation email template is below.
Name: Order Cancellation
Subject: Order Cancelation Notification
From: Note: If a From address is not defined here, the system uses the from address defined in the custserv.email site parameter.
Text Body Contents:
Order Cancelation Notification
Order#: ${order.number}
Order Date: ${order.order_date}
Dear ${order.billing_address.FIRST_NAME} ${order.billing_address.LAST_NAME},
Your order has been canceled for the reasons indicated below. The items listed below were part of the canceled order.
Cancel Reason: ${order.cancel_reason}
Items:
#foreach ($item in ${order.items})
${item.name}
#if (${item.gc_type} and ${item.gc_type} == "GC_TYPE_GC")
${item.size_name}/${item.color_name}
Status: ${item.item_status}
Message: ${item.gc_message}
#else
#if (${item.color_name} and ${item.color_name} != "")
#if (${item.size_name} and ${item.size_name} != "")
${item.color_name}/${item.size_name}
#else
${item.color_name}
#end
#else
#if (${item.size_name} and ${item.size_name} != "")
${item.size_name}
#else
#end
#end
Status: ${item.item_status}
#if (${item.gift_wrap} == "true")
Gift Wrap: Yes
#else
Gift Wrap: No
#end
#end
Item Price: ${item.item_list_price}
Qty: ${item.item_quantity_canceled}
Total: ${item.item_canceled_total}
#end
If you have any questions, please contact a ${sitename} Customer Service Representative or call us toll free at ${site-toll-free-number}. Please do not reply to this email as it does not accommodate replies.
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