11 Availability-Based Assignment

This chapter describes how to make availability-based assignments in Siebel Assignment Manager. It includes the following topics:

• "About Availability-Based Assignment"

• "About Assigning Employees to Assignment Rules Based on Availability"

• "How Siebel Assignment Manager Creates Activities for Employees During Availability-Based Assignment"

• "Process of Configuring Assignment Objects for Availability-Based Assignment"

• "Example of Configuring the Service Request Assignment Object for Availability-Based Assignment"

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