Index
A B C D E F G I K L M N O P Q R S T U V W
A
- account object examples
-
- child accounts, primary parent address, 10.6
- primary address assignments, 10.5
- reassigning positions, 10.7
- accounts
-
- organization, stopping assignment for, 10.11
- territories, roles of, 5.1.1.1
- territory definition list, modifying, 5.4.2
- ActionAgent parameter, about, 9.5.3.4
- ActionInterval parameter, about, 9.5.3.4
- ActiveEmpLOVCode parameter, about, 9.1.2
- ActivePosWhereClause parameter, about, 9.1.2
- ActualAsgnKey parameter
-
- Server Manager utility, 9.1.2
- Add Scores parameter
-
- Server Manager utility, 9.1.2
- administrative tasks
-
- organization skills, associating with, 5.9.3
- skills, assigning to positions and responsibilities, 5.9.2
- skills, associating with an employee, 5.9.1
- All, Above Minimum method, about, 5.2.4.1
- All, Must Assign method, about, 5.2.4.1
- AllowDupPostn parameter
-
- Server Manager utility, 9.1.2
- applet classes in interactive assignment, 6.5.2
- AsgnBatch command
-
- batch assignment mode, running from (about and parameters), 9.6.2
- AsgnKey parameter
-
- Server Manager utility, 9.1.2
- AsgnMode parameter
-
- Server Manager utility, 9.1.2
- AsgnObjName parameter
-
- Server Manager utility, 9.1.2
- Assign option, configuration example, 6.5.2
- Assignee Filter type, table of, 5.4.1
- assignee, determining primary, 5.4.1
- Assignment Attribute Column object type
-
- configuring, 6.6.3
- properties of (table), 6.6.3
- Assignment Attribute object type
-
- overview, 6.6.1
- properties (table), 6.6.1
- assignment attributes
-
- column-based vs. skill-based, 6.6.1
- configuring assignment attributes, 6.6.1
- creating, 6.6.1
- definition, 6.6.1
- disabling, 5.5.5, 6.11
- mapping workflow components, 6.7.3, 6.8.3
- multilingual list of values (MLOV), configuring for, 6.6.2
- multiple attributes, about basing on columns, 6.6.1
- overview, 6.6.1
- triggers, generating, 6.6.1
- Values picklist, specifying, 6.6.1
- assignment criteria
-
- assignment methodology, role in, 5.4
- assignment rules without criteria, role of, 5.5.1
- attribute object definition, about, 6.6.1
- combining rules, developing, 5.4.3
- comparison methods, 5.5.1
- configuration warning, 6.6.1
- configuring, about, 6.6.4
- configuring, creating, 6.6.4
- creating, 5.6.1
- creating, example of, 6.6.4
- creation process overview, 6.6
- expertise codes, role of, 5.7.2
- inclusion methods (table), 5.5.2
- mapping workflow components, 6.7.2, 6.8.2
- multiple assignment attributes, about basing on columns, 6.6.1
- nonrequired assignment criteria, 5.5.4.3
- object definition properties, 6.6.5
- object definition properties, about, 6.6.4
- primary address, assignments based on, 10.5
- properties (table), 6.6.4
- queries, creating, 5.6.1
- required assignment criteria, 5.5.4.1
- required when available, about and example, 5.5.4.2
- seed assignment criteria, removing, 5.5.5
- values, comparison method, 5.6.2.1
- assignment criteria attributes
-
- configuring, 6.6.5
- creating, 6.6.5.1
- list columns, relation to, 6.6.5
- object properties (table), 6.6.5.1
- assignment criteria values
-
- creating, example, 5.6.2.3
- sorting and storage, 5.6.2.3
- wildcard characters as literals, 5.6.2.3
- wildcard characters, about, 5.6.2.3
- Assignment Manager
-
- and Server Request Broker components, checking, 9.1.1, 9.3
- Assignment Manager component, modifying, 9.1.2
- child accounts, parent primary address example, 5.2.9
- component configuration, overview, 6.6.1
- component parameters, configuring, importance of, 9.1.2
- components, starting, 9.1.2
- configuration concepts, 6.6.4
- contact denormalization, 9.2.1
- customizing, about, 4.2
- customizing, tasks, 4.2.1
- data sources, 9.1
- event log configuration, 9.1.4
- parameters, configurable (table), 9.1.2
- post-configuration tasks, 6.12, 9.1.5
- running multiple instances, 9.6.3
- Assignment Manager, modes
-
- batch assignment mode, running in, 9.6.1
- dynamic assignment mode, 9.5
- interactive assignment mode, 9.3
- mobile assignment mode, running in, 9.7
- assignment methodology, assigning candidates, 5.4
- assignment modes
-
- dynamic assignment mode, running in overview, 9.5
- dynamic assignment, disabling and enabling, 5.14.2
- independent assignment, 10.18.1
- interactive assignment mode, running in overview, 9.3
- mobile mode, running in, 9.7
- organization and person-oriented assignment, about, 10.18.4
- organization-oriented assignment, if multitiered assignment is set, 10.18.3
- person-oriented assignment, if multitiered assignment is set, 10.18.2
- assignment object base table, extending for availability-based assignment, 11.4.2
- assignment object modes
-
- batch assignment mode, multiple record assignments, 9.6.1.1
- batch mode assignment, overview, 9.6.1.1
- assignment object properties
- assignment object types
-
- hierarchy and relationships, 6.3
- assignment object types, about, 6.2
- assignment objects
-
- assigning multiple records, 9.6.1.1
- assignment attributes, mapping to, 6.6.3
- assignment rules, about developing, 3.3
- configuration overview, 6.5.1
- default organization, suppressing assignment of, 10.10
- expertise codes, 5.7.2
- interactive assignment, configuring, 6.5.2
- interactive assignment, overview, 6.5.2
- matching requirement for workload rules, 5.13.1
- no-criteria rule, 5.6.1
- position and employee-based assignments, creating, 6.5.1
- positional visibility, about, 5.2.6.2
- predefined assignment rules, definition requirement, 5
- predefined definitions, list of, 6.2
- primary address criteria, 10.5
- primary position, maintaining, 10.8
- reassigning positions, example, 10.7
- role in defining assignment criteria, 6.6.4
- team table, configuring to copy additional columns to, 10.13
- team-based criteria, 5.13.1
- wildcard characters, use of, 5.6.2.3
- workflow policy object, adding to, 10.2
- workflow policy objects, relation to, 6.5.1
- assignment objects, availability-based assignment
-
- about configuring for, 11.4, 11.4
- configuration example, 11.4.3
- configuring for, 11.4.2, 11.4.2
- visibility, 11.4.3, 11.4.4
- assignment policies
-
- activating, 5.14.1.2
- batch assignment mode deactivation requirements, 9.6
- contact denormalization, activating, 9.5.5
- deactivating, 5.14.2
- dynamic assignment mode and predefined assignment policies, 5.14.1.2
- workflow groups, role of, 5.14.1.2
- Workflow Monitor Agent, role of, 5.14.1.2
- Assignment Results BusComp user property, 6.5.2
- assignment rule fields
-
- overview, 5.2.4
- assignment rule groups
-
- assignment rules, sequencing, 5.2.8
- creating, 5.2.3
- key-based routing, 5.2.12
- overview, 4.3.4
- assignment rules
-
- assignment methodology, role in, 5.4
- assignment object configuration overview, 6.5.1
- availability-based rules, overview, 11.2
- combining criteria, developing rules, 5.4.3
- complex rule, example, 5.2.9
- creating, 5.2.5
- definition requirement, 5
- developing, about, 3.3
- emails, as activities, 4.4.8
- employees, about visibility for assigned object, 5.2.6.2
- employees, adding to (procedure), 5.2.6.1
- Enterprise Integration Manager, loading with, 9.6.1.1
- migrating, about, 5.2.15
- multiple criteria, about creating rules that combine, 5.4.3
- multitiered assignment mode, using with sales assignment rules, 10.18
- multitiered assignment, about, 10.17
- no-criteria rule, 5.6.1
- organizations, adding to, 5.2.6.3
- process overview, 4.2
- releasing, 5.2.14
- required assignment criteria, 5.5.4.1
- rule cache, recreating, 5.2.14
- scoring formula, 5.4.1
- sequence, defining, 5.2.7
- sequences of rules, evaluating, 5.2.8
- sequences of rules, examples, 5.2.8
- without criteria, role of, 5.5.1
- assignment scoring
-
- overview, 5.5.3
- team member scores, 5.5.3
- assignment strategy
-
- assignment rules, about developing, 3.3
- assignment skill, associating with an organization, 5.9.3
- sales organizations, assignment in, 3.5.1
- skills, associating with a position, 5.9.2
- skills, associating with an employee, 5.9.1
- Assignment Type business component, user property, 6.5.2
- attributes, about defining assignment criteria and using, 6.6.4
- availability-based assignment
-
- assignment objects, configuring, 11.4.3
- assignment objects, visibility, 11.4.3, 11.4.4
- assignment rules, overview, 11.2
- availability criteria, activating, 11.2
- overview, 11.1
B
- batch assignment mode
-
- about, 4.5.1.1
- assignment rules without criteria, 5.5.1
- command line, running from (about and parameters), 9.6.2
- interaction with dynamic assignment mode, 9.6
- mobile users, routing assignments to, 10.9
- multiple instances, running, 9.6.3
- object WHERE clause, using when starting server task, 9.11
- overview, 9.6.1
- performance tuning, 9.6.3, 9.6.4
- record updating, inadvertent, 9.6.1.1
- running, 9.6.1.1
- Server Manager utility, running from (about and parameters), 9.6.2
- wildcards, using in SQL statements, 9.11
- BatchMode parameter, about, 9.5.3.4
- BatchSize parameter
-
- performance considerations, 9.6.4
- Server Manager utility, 9.1.2
- business components
-
- interactive assignment, 6.5.2
C
- cache size, LastUsrCacheSx parameter, about, 9.5.3.4
- CacheSize parameter
-
- Server Manager utility, 9.1.2
- candidates
-
- assignment methodology, 5.4
- evaluation methods, about, 5.5.1
- organizations, about and example, 4.3.4.5
- positions, about and example, 4.3.4.4
- potential assignees list, 5.4.1
- teams, about and example, 4.3.4.6
- Check Calendar box, about using, 11.2
- Check version iterations parameter, about, 9.1.2
- CheckIfCandidateActive parameter
-
- Server Manager utility, 9.1.2
- CheckLogCacheSz parameter, about, 9.5.3.4
- CheckVerIter parameter
-
- Server Manager utility, 9.1.2
- child accounts
-
- PAR_OU_ID column, about value point to, 10.6
- parents primary address, assigning based on, 10.6
- primary parent address, 5.2.9
- classes, confirming for interactive assignment, 6.5.2
- column-based assignment attributes, about, 6.6.1
- Compare Object to Organization
-
- comparison method, about, 5.5.1
- Compare Object to Person
-
- comparison method, about, 5.5.1
- expertise codes, use of, 5.7.2
- Compare to Object
-
- comparison method, about, 5.5.1
- criteria values, about using, 5.6.2.1
- criteria values, assignment criteria, 5.6.2.1
- expertise codes, use of, 5.7.2
- Compare to Organization
-
- comparison method, about, 5.5.1
- criteria values, about using, 5.6.2.1
- Compare to Person
-
- comparison method, about, 5.5.1
- criteria values, about using, 5.6.2.1
- criteria values, assignment criteria, 5.6.2.1
- expertise codes, use of, 5.7.2
- comparison methods, for assignment criteria, 5.5.1
- configuration
-
- Assign option, using to invoke Interactive Assignment, 6.5.2
- Assignment Manager post-configuration tasks, 6.12, 9.1.5
- availability-based assignment, extending Service Requests base table for, 11.4.2, 11.4.2
- availability-based assignment, overview, 11.4, 11.4
- event logs, about and types of, 9.1.4
- event logs, setting log level, 9.1.4
- interactive assignment, configuring for an assignment object, 6.5.2
- interactive assignment, overview, 6.5.2
- Siebel Developer Web Client, parameters for interactive assignment mode (table), 9.3
- configuration, advanced
-
- activity assignment objects, setting lock assignment default value, 10.12
- assignment objects, configuring to copy additional columns, 10.13
- assignments, routing to mobile users, 10.9
- child account, assigning based on parents primary address, 10.6
- default organization, stopping assignment of, 10.10
- organization, stopping assignment for accounts, 10.11
- primary address, assigning objects based on, 10.5
- primary position, maintaining manually assigned, 10.8
- primary position, resigning accounts, 10.7
- contact denormalization
-
- activating, 9.5.5
- assignment operation mode, about, 9.2.1
- CopyCandSpecData parameter
-
- Server Manager utility, 9.1.2
- CopyPersonSpecData parameter
-
- Server Manager utility, 9.1.2
- Criteria list column, using to configure assignment criteria, 6.6.4
- criteria values
-
- configuration warning, 6.1
- criteria value scores, calculation of, 5.6.2.1
- duplicate criteria values, 5.6.2.2
- methods used, 5.6.2.1
- CSSBCBase, about configuring for interactive assignment, 6.5.2
D
- data visibility, about controlling visibility between organizations, 4.3.4.5
- database triggers, about generating, 9.5.2
- Default Employee, Position, Organization, modifying, 6.5.1
- default organization, suppressing assignment of, 10.10
- Default Tasks parameter, about, 9.1.2
- delegated assignment
-
- about, 8.1
- DeleteSize parameter, about, 9.5.3.4
- denormalization, about using Contact Denormalization mode, 9.2.1
- DfltTasks parameter
-
- Server Manager utility, 9.1.2
- dynamic assignment mode
-
- about, 4.5.1.2
- assignment objects, enabling and disabling for, 5.14.2
- database changes, refreshing display, 9.5
- GenTrig command-line interface command, running using, 9.5.3.3
- interaction with batch assignment mode, 9.6
- mobile users, routing transactions to, 10.9
- performance tuning, 9.5.4
- running in overview, 9.5
- triggers, generating, 9.5.3.2, 9.5.3.2
- dynamic candidates
-
- about, 7.1
- DynCandParam parameter
-
- Server Manager utility, 9.1.2
E
- email activity assignment, email and assignment rules, 4.4.8
- email and assignment rules, email activity assignment, 4.4.8
- employee-based assignment objects, about, 11.1
- employees
-
- assignment rules, adding to (procedure), 5.2.6.1
- availability-based assignment rules, overview, 11.2
- availability-based assignment, about, 11.1
- multitiered assignment, about and example, 5.2.6
- position and employee-based assignments, creating, 6.5.1
- skills, associating with, 5.9.1
- visibility, about for assigned object, 5.2.6.2
- workload criteria definition example, 5.13.2.1
- workload criteria, defining, 5.13.2.1
- Enterprise Integration Manager (EIM), loading assignment rules, 9.6.1.1
- error messages
-
- IgnoreError parameter, about, 9.5.3.4
- event logs
-
- about configuring and types of, 9.1.4
- log level, setting, 9.1.4
- Exclude method
-
- assignment criteria inclusion method, about, 5.5.2
- ExcludeOrgList parameter
-
- Server Manager utility, 9.1.2
- ExcludePersonList parameter
-
- Server Manager utility, 9.1.2
- EXEC parameter
-
- about, 9.5.3.3
- expertise codes
-
- creating, example, 5.11.1
- predefined expertise codes, about, 5.11.1
- weighting factors example, 5.11.3
- weighting factors, about applying to, 5.7.3
- weighting factors, defining, 5.11.3
- Expertise list column, about, 6.6.5
F
- field service
-
- assignment rules, creating, 11.5.1.2
G
- Generate Triggers server component, about, 9.5.2
- Generate Triggers, running, 9.5.3.2, 9.5.3.2
- GenReqRetry parameter, about, 9.5.3.4
- GenTrig command-line interface command, using, 9.5.3.3
- GroupName parameter, about, 9.5.3.4
I
- IgnoreCache parameter
-
- Server Manager utility, 9.1.2
- IgnoreCalCrit parameter
-
- Server Manager utility, 9.1.2
- IgnoreError parameter, about, 9.5.3.4
- Include All Matching method
-
- assignment criteria inclusion method, about, 5.5.2
- Include All method, assignment criteria inclusion method, about, 5.5.2
- Include method
-
- assignment criteria inclusion method, about, 5.5.2
- criteria values, about using, 5.6.2.1
- inclusion-exclusion assignment criteria table, 5.5.2
- independent assignment mode, and multitiered assignment disabled, 10.18.1
- IndepRuleGroupCache parameter
-
- Server Manager utility, 9.1.2
- interactive assignment
-
- about running in rule group mode, 9.3.3
- creating a custom Assignment Manager server component, 9.4
- GUI, running from (about and parameters), 9.3.1
- Server Manager utility, running from (about and parameters), 9.3.1
- interactive assignment mode
-
- about, 4.5.1.3
- applet classes, allowable, 6.5.2
- assignment objects, configuring for, 6.5.2
- business components, restrictions on, 6.5.2
- configuring, 6.5.2
- running in overview, 9.3
- service requests, running for example, 9.3.2
- Siebel Developer Web Client, running Assignment Manager in, 9.3
- Siebel Developer Web Client, server component requirements, 9.3
K
- KeepLogDays parameter, about, 9.5.3.4
- key-based routing, about and use of, 5.2.12
- KeyBasedEnabled parameter
-
- Server Manager utility, 9.1.2
L
- language
-
- code criteria example, 4.3.3
- LastUsrCacheSz parameter, about, 9.5.3.4
- list columns, relation to assignment criteria attributes, 6.6.5
- lock assignment
-
- activity assignment objects, setting, 10.12
- log level, setting, 9.1.4
- LogTxnChgOnly parameter
-
- mobile users, routing assignments to, 10.9
- Server Manager utility, 9.1.2
M
- MailServer parameter, about, 9.5.3.4
- MailTo parameter, about, 9.5.3.4
- Maximum MT Servers parameter, about, 9.1.2
- Maximum Tasks parameter, about, 9.1.2
- MaxMTServers parameter
-
- Server Manager utility, 9.1.2
- MaxRoutKeys parameter
-
- Server Manager utility, 9.1.2
- MaxSkillsAge parameter
-
- Server Manager utility, 9.1.2
- MaxTasks parameter
-
- Server Manager utility, 9.1.2
- migrating assignment rules, about, 5.2.15
- Minimum MT Servers parameter, about, 9.1.2
- MinMTServers parameter
-
- Server Manager utility, 9.1.2
- MinMTServers parameter, about setting, 9.1.2
- MLOV
-
- enabling assignment attributes for, 6.6.2
- workload criteria, about, 5.12.2
- mobile assignment mode
-
- about, 4.6.1
- mobile users, routing transactions to, 10.9
- running in, 9.7
- Mode parameter
-
- about, 9.5.3.3
- multilingual list of values (MLOV)
-
- assignment attributes. configuring for, 6.6.2
- workload criteria, about, 5.12.2
- multitiered assignment
-
- employees, adding example, 5.2.6
- multitiered assignment mode
-
- independent assignment, 10.18.1
- organization and person-oriented assignment, about, 10.18.4
- organization-oriented assignment, if multitiered assignment is set, 10.18.3
- overview, 10.18
- person-oriented assignment, if multitiered assignment is set, 10.18.2
- multitiered assignment objects
-
- about, 10.17
N
- nonrequired assignment criteria
-
- about using, 5.5.4.3
O
- object types
-
- field value and property relationships, diagram, 6.3
- object WHERE clause
-
- creating, 9.11
- performance considerations, 9.6.4
- role of, 9.11
- running multiple Assignment Manager instances, 9.6.3
- ObjRowId parameter
-
- Server Manager utility, 9.1.2
- ObjRowSqlStmt parameter
-
- Server Manager utility, 9.1.2
- ObjWhereClause parameter
-
- Server Manager utility, 9.1.2
- One, Best Fit, assignment rule, about, 5.2.4.1
- One, Random, assignment rule, about, 5.2.4.1
- opportunities
-
- territories, role of, 5.1.1.1
- territory definition list, modifying, 5.4.2
- Org Primary column, using to stop assignment, 10.10
- organization and person-oriented assignment mode, and multitiered assignment, 10.18.4
- organization objects, role in visibility, 4.3.4.5
- organization-oriented assignment mode, and multitiered assignment, 10.18.3
- organizations
-
- accounts, stopping assignment for, 10.11
- assignment rule, adding organizations to, 5.2.6.3
- comparison method, about, 5.5.1, 5.5.1
- default organization, suppressing assignment, 10.10
- denormalization of, 9.2.2
- employee multitiered assignment, about and example, 5.2.6
- multitiered assignment rules, using with sales assignment rules, 10.18
- overview, 4.3.4.5
- skills, associating with, 5.9.3
- workload criteria, defining for, 5.13.2.2
- OrgKeyVal parameter
-
- Server Manager utility, 9.1.2
P
- PAR_OU_ID column, about value pointing to parent account, 10.6
- parents primary address, assigning based on child account, 10.6
- performance tuning
-
- assignment rules without criteria, 5.5.1
- batch assignment mode, 9.6.3, 9.6.4
- dynamic assignment mode, 9.5.4
- PersonKeyVal parameter
-
- Server Manager utility, 9.1.2
- person-oriented assignment mode, and multitiered assignment, 10.18.2
- picklists
-
- assignment attribute, specializing in, 6.6.1
- Criteria list column, about using, 6.6.4
- position object
-
- examples, 10.7
- positions
-
- described, 4.3.4.4
- indirect positions, 9.2.1
- position and employee-based assignments, creating, 6.5.1
- predefined objects, using, 4.3.4.4
- primary position, determining, 9.2.1
- skills, setting up, 5.9.2
- visibility for assigned object, 5.2.6.2
- workload criteria definition example, 5.13.2.1
- workload criteria, defining, 5.13.2.1
- post-configuration tasks, server administration requirements, 6.12, 9.1.5
- predefined objects
-
- sales objects, use of, 4.3.4.4
- Price List table, organization denormalization, 9.2.2
- primary address
-
- assigning child accounts based on, 5.2.9
- assignment based on, 10.5
- primary position
-
- determining, 9.2.1
- different position, reassigning accounts to, 10.7
- manually assigned primary position, maintaining, 10.8
- Product Defect Priority criteria value, 5.6.2.3
- Product Denormalization
-
- mode, about and using, 9.2.2
- products, associating to organizations and price lists, 9.2.2
- properties
-
- Default Employee, Position, Organization properties, modifying, 6.5.1
- PrOrganizationId parameter
-
- Server Manager utility, 9.1.2
- PrPersonId parameter
-
- Server Manager utility, 9.1.2
- PrRuleId parameter
-
- Server Manager utility, 9.1.2
Q
- queries, assignment criteria, 5.6.1
R
- RegularAsgn parameter
-
- Server Manager utility, 9.1.2
- ReloadPolicy parameter, about, 9.5.3.4
- Remove parameter
-
- about, 9.5.3.3
- ReplaceKeyVal parameter
-
- Server Manager utility, 9.1.2
- ReplaceTeamMembers parameter
-
- Server Manager utility, 9.1.2
- repository
-
- repository file, compiling, 6.12
- ReqId parameter
-
- Server Manager utility, 9.1.2
- Requests parameter, about, 9.5.3.4
- ReturnPropSet parameter
-
- Server Manager utility, 9.1.2
- RptMode parameter
-
- Server Manager utility, 9.1.2
- rulecache.dat file
-
- assignment rules, releasing, 5.2.14
S
- sales organizations
-
- assignment in, 3.5.1
- multiple criteria, about creating rules that combine, 5.4.3
- multitiered assignment rules, using with sales assignment rules, 10.18
- position candidates, use of, 4.3.4.4
- team candidates, about, 4.3.4.6
- territory definition list, modifying, 5.4.2
- territory-based assignment rules, creating, 5.4.2
- territory-based assignment rules, developing, 5.4.3
- territory-based assignment rules, example, 5.4.2
- Score list column, about, 6.6.5
- scoring
-
- assignment scoring, 5.5.3
- formula for assignment rules, 5.4.1
- sequences of rules, evaluating, 5.2.8
- sequences of rules, examples, 5.2.8
- team member scores, 5.5.3
- without criteria, role of, 5.5.1
- security, about controlling an organization security, 4.3.4.5
- seed assignment criteria, removing, 5.5.5
- server administration
-
- Assignment Manager post-configuration tasks, 6.12, 9.1.5
- dynamic mode requirements, 9.5
- interactive assignment mode, server component requirements, 9.3
- server key mappings
-
- about and used of, 5.2.12
- new server key mapping, defining, 5.2.11
- Server Manager utility
-
- batch assignment mode, running from (about and parameters), 9.6.2
- dynamic assignment mode, using to run, 9.5.3.3
- Server Request Broker component
-
- checking, 9.1.1
- interactive mode, checking server components, 9.3
- Service Request base table, extending for availability-based assignment, 11.4.2
- Service Request object
-
- configuring for interactive assignment, 6.5.2
- service requests
-
- interactive assignment mode, running for, 9.3.2
- Siebel Developer Web Client
-
- Assignment Manager, running in interactive mode, 9.3
- service requests, running interactive assignment mode in, 9.3.2
- Siebel Server, concurrent components, number of, 9.1.2
- Siebel SmartScript, role in interactive assignment, 6.5.2
- Siebel Web Client
-
- service requests, running interactive assignment mode in, 9.3.2
- siebel.srf file, compiling, 6.12
- skill-based assignment attributes, about, 6.6.1
- skills
-
- Assignment Manager, assigning a service request example, 5.10, 10.4
- employee skills, associating with, 5.9.1
- expertise codes
-
- overview, 5.7.2
- new skill, creating, 10.3
- organization skills, associating with, 5.9.3
- position skills, setting up, 5.9.2
- predefined skills, viewing, 10.3
- skill table, using, 5.10, 10.4
- weighted expertise codes, defining, 5.11.3
- SleepTime parameter, about, 9.5.3.4
- .srf file, compiling, 6.12
T
- TAMode parameter
-
- about, 9.5.3.3
- teams
-
- availability-based assignment rules, overview, 11.2
- availability-based assignment, about, 11.1
- described and example, 4.3.4.6
- team member assignment scores, 5.5.3
- team table, configuring assignment objects to copy additional columns to, 10.13
- territories
-
- criteria, about creating rules that combine criteria, 5.4.3
- location and revenue-based, example, 5.4.3
- multitiered assignment, using with sales assignment rules, 10.18
- organization and person-oriented assignment, about, 10.18.4
- realignment, impact of, 3.5.1
- role in opportunity and account distribution, 5.1.1.1
- sales assignment rules, creating based on territories, 5.4.2
- sales assignment rules, creating that combine criteria, 5.4.3
- territory definition list, modifying, 5.4.2
- territory-based assignment rules, creating, 5.4.2
- views being phased out, 5.1.1.1
- territory assignment criteria, example of creating, 5.6.2.3
- territory assignment rules
-
- creating, 5.2.14
- TrigFile parameter
-
- about, 9.5.3.3
- triggers
-
- assignment attributes, 6.6.1
- custom triggers, about creating, 9.5.3.2
- Generate Triggers, running, 9.5.3.2, 9.5.3.2
- reviewing, 9.5.3.1
- tuning
-
- batch assignment mode, performance tuning in, 9.6.3, 9.6.4
- dynamic assignment mode, performance tuning in, 9.5.4
U
- Use Expertise property, about setting, 6.6.5
- UseForUpdate parameter
-
- Server Manager utility, 9.1.2
- UseKeyVal parameter
-
- Server Manager utility, 9.1.2
- user properties
-
- assignment criteria attributes (table), 6.6.5.1
- Assignment Results BusComp, about showing additional properties, 6.5.2
- UseRuleMinScore parameter
-
- Server Manager utility, 9.1.2
V
- Values list
-
- about and example, 6.6.1
- list column set, creation of, 6.6.5
- visibility, organizations, role of, 4.3.4.5
W
- weighting factors
-
- example, 5.11.3
- expertise codes, about applying to, 5.7.3
- wildcard characters
-
- batch assignment mode SQL statements, 9.11
- criteria value, using with, 5.6.2.3
- Workflow Monitor Agent
-
- assignment policies, role in, 5.14.1.2
- role of, 9.5.1
- running, 9.5.3.4
- workflow groups, role of, 5.14.1.2
- workflow policy components
-
- assignment attribute, mapping to, 6.7.3, 6.8.3
- assignment criteria, mapping to, 6.7.2, 6.8.2
- creating, 6.7.1, 6.8.1
- record updating, inadvertent, 9.6.1.1
- workflow policy objects
-
- assignment objects, adding, 10.2
- assignment objects, relation to, 6.5.1
- workload criteria
-
- employees and positions example, 5.13.2.1
- employees and positions, defining for, 5.13.2.1
- multilingual list of values (MLOV), 5.12.2
- organizations, defining for, 5.13.2.2
- predefined fields (table), 5.13.2.1
- predefined rules, 5.13
- team-based criteria, 5.13.1
- workload rules
-
- assignment object matching requirement, 5.13.1
- creating example of, 5.13.1
- workload score
-
- formula, 5.4.1