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Siebel Business Process Framework: Workflow Guide > Using Predefined Workflow Policies > Using Predefined Workflow Policy Programs > Using a Workflow Policy Program to Manage the Service Request Close DateThe example in this topic uses a workflow policy program to close service requests that are marked as resolved but not closed. You can define a workflow policy so that if a service request includes an activity of type Resolution, and if the service request is open for more than five days, then Siebel CRM changes the service request close date to the date for today. If this workflow policy calls the workflow policy program, then the workflow policy program changes the current system date to the value that the Close Date field of the service request contains. Table 49 describes arguments for the Change SR Close Date to Today workflow policy program. |
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