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Siebel Business Process Framework: Workflow Guide > Using Predefined Workflow Policies > Using Predefined Workflow Policy Programs > Using a Workflow Policy Program to Assign a Service Request OwnerThe example in this topic uses a predefined workflow policy program to assign a service request that is not yet assigned. If an open service request is not assigned for a certain amount of time, then this workflow policy program assigns it to a person who is considered an expert handling this type of the service request. This configuration allows the appropriate person to view the incoming service request, choose a new owner from a drop-down list, and then place this owner in the service request field that matches the workflow policy condition. Table 50 describes arguments for the Change SR Owner workflow policy program. |
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