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Siebel Business Process Framework: Workflow Guide > Using Predefined Workflow Policies > Using Predefined Workflow Policy Programs > Using a Workflow Policy Program to Escalate a Service RequestThe example in this topic uses a predefined workflow policy program to assign an open service request to a manager. If the service request is not closed within a certain amount of time, then Siebel CRM assigns it to the manager of the service request owner. This workflow policy program does the following:
Table 51 describes arguments for the Change SR Owner to Manager workflow policy program. |
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