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Resuming the Submission of Applications

Citizens can access their saved applications to finish entering data and to submit the applications to an agency for processing. These applications have a Status field value of Saved.

To resume the submission of an application

1. If a record for the application appears in the My Applications applet on the home page of the Siebel Public Sector Self Service Web site, then click the hyperlink in the Application Id field of the record.

   Records for the applications that are most recently created, submitted, and updated appear in the My Applications applet.

2. If a record for the application does not appear in the My Applications applet on the home page of the Siebel Public Sector Self Service Web site, then complete the following steps:
   1. Click the Side Menu icon, and select My Applications.
   2. (Optional) Query to find a specific application.
   3. In the My Applications applet, select the application for which you want to resume submission.
3. Click Resume.

   The Resume button is disabled if the application has a Status field value of Submitted, Processed, or Cancelled.

   The first incomplete screen of the interview session appears for the saved application.

4. Enter information on the appropriate screens of the interview session.

   For more information about completing the saved application, see Applying for Benefits.