Siebel CTI Administration Guide > Configuring Advanced Communications Features >

Using Macro Expansion for Character Fields

Some parameter values for events or commands, communications drivers, or configuration parameters can contain macro-expansion characters, which allow the actual values of those fields to be calculated based on contextual data such as the current business component or other run-time data.

This topic contains the following information:

• Macro-Expansion Syntax Elements
• Macros for Parameter Values
• Macro Expansion with Phone Numbers
• Work Item Attributes
• Macro-Expansion Examples