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Siebel CTI Administration Guide > Communications Operations for End Users > Using the Communications Toolbar > Transferring or Conferencing Work ItemsYou can transfer a current work item to another person (such as when you want to escalate an item to a supervisor, or conference another person into a customer call). A voice call can also be transferred to an ACD call queue, depending on your call center. Three transfer and conference operations are supported:
NOTE: If a screen transfer of the transferring agent's current record is sent to the receiving agent of a transferred work item, then any changes to this record must be saved before the agent performs the transfer. If a single record only is displayed in a list, then the transferring agent must save changes explicitly before transferring. Performing a Blind Transfer on the Active Work ItemThis procedure describes how to perform a blind transfer on the active work item. To perform a blind transfer on the active work item
Performing a Consultative Transfer on the Active Voice CallThis procedure describes how to perform a consultative transfer on the active voice call. To perform a consultative (two-step) transfer on the active voice call
Creating a Conference for the Active Voice CallThis procedure describes how to create a conference for the active voice call. To create a conference for the active voice call
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