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Installation-Related Changes for Siebel Innovation Pack 2016
The Siebel Installation Guide for the operating system you are using, for Siebel Innovation Pack 2016, describes several product changes and requirements that affect your installation tasks and the overall flow of these tasks. See also all of the relevant references in What's New in This Release.
- Documentation is for Siebel Innovation Pack 2016. The Siebel Installation Guide for the operating system you are using is for installing the Siebel CRM software for Siebel Innovation Pack 2016. Siebel Innovation Pack 2016 is provided as a single release: Siebel CRM version 16.0. Installation for this version is similar to that for previous releases. You can install Siebel CRM version 16.0 as a new installation or as a migration installation.
As used in this guide, the term current release generally refers to Siebel CRM version 16.0. This term might also refer to functionality that changed relative to previous releases or other functionality that is available in the latest release.
Siebel CRM version 16.0 includes new functionality and the functionality from previous Siebel CRM version 8.1.1.x, version 8.2.2.x, and version 15.x releases.
Customers who had previously installed a Siebel CRM version 8.1.1.x, version 8.2.2.x, or version 15.x release can install Siebel CRM version 16.0 as a migration installation. When you migrate from one of these releases, you must also run Incremental Repository Merge, as described in Siebel Database Upgrade Guide. Additional requirements apply for the current release.
In release media or software contexts showing the Siebel CRM version number, the version is represented as version 16.0 or as the version of a Siebel Patchset release. When a Siebel Patchset release has been installed, the version number of the installed software increments to Siebel CRM version 16.1, 16.2, and so on. Therefore, the term current release might also apply to Siebel CRM version 16.x, such as version 16.1, 16.2, and so on.
Previous versions of the Siebel Bookshelf are still available. The Siebel Installation Guides for prior releases (Siebel CRM version 8.1.1.x, version 8.2.2.x, and version 15.x releases) are available on My Oracle Support, at 1461732.1 (Article ID). For detailed information about the installation features of prior releases, see these earlier guides.
- Siebel Business Applications use Siebel Open UI only. As of Siebel Innovation Pack 2016, the high interactivity client and the standard interactivity client are no longer supported. After you migrate to the current release, any applications that you had previously deployed using high interactivity now automatically use Siebel Open UI.
It is no longer necessary or possible to explicitly enable Siebel Open UI. Server parameters that applied only to high interactivity or standard interactivity no longer apply. New customer applications for Siebel Open UI are provided to take the place of some of the desupported standard interactivity applications.
Static Web server files are now stored in the
/public directory on the Siebel Web Server Extension (SWSE) and are no longer updated from the
/webmaster directory on the Siebel Server, which has been removed. The Siebel Enterprise Security Token, formerly used for manually updating static files from the Siebel Server to the SWSE, is no longer applicable. Several subdirectories of the
public directory have been reorganized in the SWSE, Siebel Web Client, and Siebel Tools Client installations.
NOTE: For migration installations, it is strongly recommended that customers perform manual migration steps before and after migration installation, for files affected by these changes. Additional requirements apply.
- Oracle Database XE is now installed for Siebel Tools and Siebel Mobile Web Client. In Siebel Innovation Pack 2016, Oracle Database XE is installed and used in the following cases:
- Local database for Siebel Tools. The Siebel Tools installer installs Oracle Database XE and provides the option to install the local database. Alternatively, the installer installs a database template, and you initialize the local database through the Siebel Remote server.
- Local database for Siebel Mobile Web Client. The Siebel Web Client installer installs Oracle Database XE and a database template, and you initialize the local database through the Siebel Remote server.
- Sample database for Siebel Mobile Web Client. The Siebel Web Client installer installs Oracle Database XE and provides the option to install the sample database.
NOTE: SAP SQL Anywhere is no longer provided for the local or sample database. The Siebel Sample Database is no longer provided through a separate installer.
For more information, see Installing and Using Oracle Database XE for the Local or Sample Database.
- Desktop Integration Siebel Agent (DISA) is now available to extend application functionality in the browser. In Siebel Innovation Pack 2016, new software is available for installation on user computers that enables users to use certain features in Siebel Business Applications that formerly were based on Java applets. In the current release, Desktop Integration Siebel Agent (DISA) supports inline editing of attachments, CTI hoteling, Send Email (F9) integration with Microsoft Outlook, and batch fulfillment printing. For more information, see Installing Desktop Integration Siebel Agent on Client Computers.
- Outlook to Siebel Drag and Drop is now available. A new addin for Microsoft Outlook is provided in Siebel Innovation Pack 2016. Customers can now install the addin Outlook to Siebel Drag and Drop on user computers for use with employee applications. Installing this software enables users to drag one or more email messages or email attachments from a Microsoft Outlook client onto a Siebel attachment applet, which stores the files in the Siebel File System. For more information, see Installing Outlook to Siebel Drag and Drop on Client Computers.
- Siebel QuickStart for Mobile Web Client is no longer supported. Siebel QuickStart, an application feature that preloads the Siebel application on a mobile user's computer at startup time, is no longer supported, as of Siebel Innovation Pack 2016.
- Apache Tomcat and Oracle Coherence are now installed with Siebel Enterprise Server. As of Siebel Innovation Pack 2016, Siebel CRM software now automatically integrates with and manages the Web application server Apache Tomcat and Oracle Coherence.
Software for Oracle Coherence, which is Java-based in-memory data grid software that provides cache management for frequently used data, is installed with both the Siebel Gateway Name Server and the Siebel Server. Apache Tomcat, which supports Siebel REST services, is also installed with the Siebel Server. For more information about Siebel REST services, see Siebel REST API Guide. The Tomcat Proxy Object Manager component in the EAI component group is provided for managing Apache Tomcat.
The tasks for configuring the Siebel Gateway Name Server and the Siebel Server include new options for configuring the Siebel Cache Server (Oracle Coherence). The task for configuring the Siebel Server also includes a new option that pertains to Siebel REST services. For more information, see Configuring the Siebel Gateway Name Server and Configuring the Siebel Server.
Apache Tomcat and Oracle Coherence are used to integrate Siebel Product Configurator with Oracle Advanced Constraint Technology. Oracle provides a developer preview option of this technology in Innovation Pack 2016. For more information, see 2112562.1 (Article ID) on My Oracle Support.
- (Oracle Database only) Migration customers must upgrade the Oracle Database Client. For deployments on Oracle Database in a migration installation case, you must upgrade the Oracle Database Client to a supported version for Siebel Innovation Pack 2016, as noted in the Certifications tab on My Oracle Support. Also update the Oracle Database Client path in the environment variables. Do this after performing the migration installations. For more information, see About Configuring Siebel Business Applications. See also Additional Tasks for Migration Installations.
- Migration customers must perform additional migration tasks. In the current release of Siebel CRM, some manual migration tasks are required on the Siebel Server, the Siebel Web Server Extension (SWSE), Siebel Web Client, and Siebel Tools, due to product changes such as directory restructuring. For example, the
webmaster directory on the Siebel Server has been removed. The virtual directories now map to
public on the SWSE instead of language directories like
public/ENU. The Siebel Enterprise Security Token is no longer applicable. You must remove the SWSE configuration before installation, and you must reconfigure the SWSE after installing. Other requirements apply. For more information, see Additional Tasks for Migration Installations.
- (Oracle Solaris only) Apache Web Server is supported. In the Siebel Web Server Extension Configuration Wizard task for applying the SWSE logical profile, you can specify whether you are using Oracle iPlanet Web Server or Apache Web Server. For more information, see Applying the SWSE Logical Profile.
- Enhanced support for CalDAV and CardDAV. In Siebel Innovation Pack 2016, support for CalDAV and CardDAV is enhanced. For information about enabling this functionality, see Configuring Support for CalDAV or CardDAV Publishing.
- jQuery Charts is enabled for charting functionality. As of Siebel Innovation Pack 2016, Siebel Charts Server (Visual Mining NetCharts) is replaced by jQuery Charts as the Siebel Charts solution. No separate installation or setup is required for using jQuery Charts, which is already enabled for new and existing customers. Charts are now rendered using the jQuery Charts engine, jqPlot. The EnableClientChart system preference is no longer used. Existing charts functionality in Siebel Business Applications is otherwise unchanged. For information about supported chart types in the current release, see 2109630.1 (Article ID) on My Oracle Support.
For information about uninstalling Siebel Charts Server for prior Siebel CRM releases, see earlier updates of this guide, Siebel Installation Guide for the operating system you are using.
- New License Key Activation utility is provided. In Siebel Innovation Pack 2016, the license keys previously provided in seed data are inactive. (License keys entered by customers are not affected.) A new utility is provided for activating or deactivating license keys. You run the License Key Activation utility after installing a new database, running Incremental Repository Merge (for migration installations), or completing a full database upgrade. For more information, see Activating License Keys.
- Siebel Repository files are provided with the current release. For Siebel Innovation Pack 2016, updated Siebel Repository files (SRF files) are provided with the release, in the usual manner for an Innovation Pack release. They are no longer provided through separate media for download from My Oracle Support, as they were for Siebel Innovation Pack 2015, Patchset 5 or later (version 15.5 or later).
- Siebel Tools is enhanced with workspaces. As of Siebel Innovation Pack 2016, Siebel Tools supports a new feature called workspaces, which provides a new way to manage the configuration of repository artifacts in Siebel Tools. This feature allows multiple developers to work against the same repository objects in the Siebel database. For more information, see About the Workspaces Feature in Siebel Tools.
NOTE: Workspaces are an alternative to using local databases to make changes to repository data. All Siebel Tools developers in a given Siebel development environment must either use a local database or use workspaces.
Workspaces is also a feature of Siebel Composer, which is a browser-based alternative to the traditional Siebel Tools client. When Siebel Composer is used, SRF files are not generated or used in the Siebel environment. Siebel Composer is provided as a developer preview in Innovation Pack 2016. For more information, see Siebel CRM Composer Developer Preview Guide.