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Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > Appointment Booking Integration > Integration Flows That Book an Appointment > Integration Flow That Books or Reschedules an AppointmentFigure 4 illustrates the integration flow to book an appointment. The flow to reschedule an appointment is same as the flow to book an appointment. The is a synchronous request and reply flow. It uses Simple Object Access Protocol (SOAP) over Hypertext Transfer Protocol (HTTP) for all interactions with Siebel CRM and Oracle Real-Time Scheduler. For more information, see Mapping Definitions That Book, Confirm, Insert, or Reschedule an Appointment. Explanation of CalloutsThe integration flow to book or reschedule an appointment includes the following steps:
For more information, see Integration Services.. How This Integration Locks Assignments and SchedulesThis integration locks assignments and schedules in the following ways:
Domain Value Map That Books or Reschedules an AppointmentA domain value map (DVM) is an SOA utility that facilitates the mapping of a list of values from one application to another application. In this integration, the Siebel application provides source values to Oracle Real-Time Scheduler. For example, assume the State value in a list of values includes the following values: The DVM maps CA to California. Table 3 describes the DVM that occurs in the book and reschedule appointment flow. This integration assumes that all DVMs are stored on the Oracle Meta Data Services (MDS). The Oracle MDS is a shared area in Oracle Fusion Middleware. It can reference a database or files. To support access to the same DVMs and cross references for multiple composites, this integration assumes Oracle MDS references a database. For more information, see Configuring Domain Value Maps.
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