Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
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Overview of Siebel Field Service Integration to Oracle Real-Time Scheduler
Direct Process Integration Overview
Business Process Task Flow
Benefits of Using This Integration
Design Assumptions for Mastering Data
Documentation Sources for Configuring Oracle Real-Time Scheduler
Appointment Booking Integration
Overview of Appointment Booking Integration
Integration Flows That Book an Appointment
Integration Flow That Books or Reschedules an Appointment
Integration Flow That Confirms an Appointment
Integration Flow That Cancels an Appointment
Integration Flow That Schedules an Appointment According to a Contract
Integration Flow That Updates and Inserts an Appointment
Integration Flow That Retrieves Activity Details fromOracle Real-Time Scheduler
Integration Flow That Books an Appointment for a Child Activity
Web Services That Book an Appointment
How the Connector Synchronizes Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM
Overview of How the Connector Synchronizes Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM
DVM That Synchronizes Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM
Web Services That Synchronize Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM
How the Connector Synchronizes Activity and Related Data from Siebel CRM to Oracle Real-Time Scheduler
Overview of How the Connector Synchronizes a Status from Siebel CRM to Oracle Real-Time Scheduler
Integration Flows That Synchronize a Status from Siebel CRM to Oracle Real-Time Scheduler
Integration Flow That Synchronizes a Shift, Break, or POU Status from Siebel CRM to Oracle Real-Time Scheduler
Integration Flow That Synchronizes Activity and Related Data from Siebel CRM to Oracle Real-Time Scheduler
Web Services That Synchronize a Status from Siebel CRM to Oracle Real-Time Scheduler
How the Connector Updates Employee Data in Real Time
Overview of How the Connector Updates Employee Data in Real Time
Integration Flows That Update Employee Data in Real Time
Integration Flow That Updates or Inserts an Employee Record
Web Services That Update Employee Data in Real Time
How the Connector Retrieves Geocodes
Overview of How the Connector Retrieves Geocodes
Integration Flows That Retrieve Geocodes
Integration Flow That Retrieves a Geocode for a Single Address in Real-Time
Integration Flow That Retrieves Geocodes for Multiple Addresses
Web Services That Retrieve Geocodes for a Single Address
How the Connector Performs a Service Region Data Transfer
Overview of How the Connector Performs a Service Region Data Transfer
Integration Flow That Performs a Service Region Data Transfer
How Siebel Field Service Integration to Oracle Real-Time Scheduler Avoids Network Overhead
DVM That Performs a Service Region Data Transfer
Composite This Integration Uses During a Service Region Data Transfer
Web Services That Perform a Service Region Data Transfer
How the Connector Performs a Service Region Rollback
Overview of How the Connector Performs a Service Region Rollback
Integration Flow That Performs a Service Region Rollback
Web Services That Perform a Service Region Rollback
Extending the Connector
Overview of Extending the Connector
Process of Extending the Connector
Creating Siebel CRM Objects
Incorporating Your Extensions in Oracle Fusion Middleware
Other Examples of Extending the Connector
Reference Information for Extending the Connector
Predefined Hook Points You Can Use in Integration Flows
Hook Point Operations That This Integration Calls
Parameters You Must Set in the Parameter Definition File
Installing SOA Composites and Configuring This Integration
Process of Installing SOA Composites for This Integration
Preparing to Install SOA Composites
Configuring Data Sources on the Oracle WebLogic Server
Configuring the Database Adapter on the Oracle WebLogic Server
Configuring the BPEL Timeout Setting on the Oracle WebLogic Server
Adding User Credentials to the Credential Store
Compiling and Deploying Oracle Fusion Middleware Artifacts
Configuring Domain Value Maps
Editing Domain Value Maps
Importing ORS Certificate into Oracle WebLogic Server
Updating ORS2.3 HTTP Username and Password to ORS Webservices in EnterpriseManager
Integration Services
WSDL Files That Are Used for the Integration Services
Mapping Definitions
Mapping Definitions That Manage an Appointment
Mapping Definitions That Book, Confirm, Insert, or Reschedule an Appointment
Mapping Definitions That Synchronize a Status
Mapping Definitions That Synchronize an Activity
Mapping Definitions That Synchronize a Shift, Break, or POU
Mapping Definitions That Update Data in Real Time
Mapping Definitions That Update Employee Data in Real Time
Mapping Definitions That Update Schedule Data in Real Time
Mapping Definitions That Update Exception Data in Real Time
Mapping Definitions That Retrieve Geocodes for Single Addresses and Multiple Addresses