48 Engagement Cloud Service

The Engagement Cloud Service is Simphony’s interactive user interface for the Oracle MICROS Tablet E-Series and Workstation 6 Series. The Engagement Cloud Service is a web-based interface featuring an ultra-modern look and feel with interactive live tiles. The Engagement Cloud Service is visually stimulating and provides advanced capabilities that redefine the hospitality and retail experience.

The Engagement experience lets you:

• Create customized pages online

• Assign and tag pages to properties, employees or workstations, or both

• Run POS operations and execute Manager Procedures

There are two types of pages:

• Welcome Pages: Initial page that appears on the MICROS Tablet E-Series device. You can assign different Welcome pages to workstations.

• Hub Pages: Pages that appear on the tablet after workstation operators sign on and press the Hub button. You can assign different Hub pages to each employee.

Pages can contain widgets that allow you to enhance workstation functionality. For example, you can have daily specials, image slideshows, a Twitter feed, and Oracle Hospitality Reporting and Analytics reports appear on the tablet’s touchscreen.

• System Requirements and Supported Devices
  
• Firewall and Communication
  
• Security Precautions
  
• Setting File Management Permissions
  
• Registering and Logging In
  
• Retrieving Your Engagement Organization ID
  
• Language Translation Tasks
  
• Adding a New Language to Hub and Welcome Pages
  
• Adding a Language to the EMCWeb File
  
• Adding a Language File to the Engagement Configuration Application Server
  
• Setting Multiple Languages
  
• Understanding Engagement Manager Procedures
  
• Adding Engagement Manager Procedure Tiles to the Hub Page
  
• Editing the Check Header and Trailer
  
• Editing Bulk Menu Item Prices
  
• Adding an Employee From a Template
  
• Deactivating an Employee
  
• Adding a New Menu Item Using an Existing Menu Item as a Template
  
• Adding Images to Menu Items
  
• Adding or Changing an Employee’s Profile Image
  
• Creating Pages for Engagement Users
  
• Modifying Pages for Engagement Users
  
• Publishing, Unpublishing, and Republishing Pages
  
• Assigning Logos and Colors to Pages
  
• Understanding Tagging
  
• Adding Tags and Creating Relationships between Pages, Employees, and Tablets
  
• Deleting Tags
  
• Understanding Widgets
  
• The IP Camera Widget
  
• Adding and Moving Widgets
  
• Creating Tiles (Adding Widgets to a Page)
  
• Adding Command Buttons
  
• Understanding Widget Timing Values
  
• Configuring Widget Timing Values
  
• List of Widgets
  
• Viewing the Maximum Data Limit for Hosted Engagement Server