Creating a KDS Order Device

  1. Select the revenue center, click Setup, and then click Order Devices.
  2. Insert an order device record for the KDS, and then double-click the record to open it.
  3. On the General tab, select 1 - Remote from the Device Type drop-down list, select 1 - KDS from the Primary Device Type drop-down list, and then select the appropriate KDS Display record from the Device drop-down list.
  4. If you have a backup printer, select it from the Backup Device drop-down list.

    A backup device can only be configured as a printer device. A configured printer for a backup device only works for a KDS when the KDS Controller or Service Host is down; it does not work when the RDC is offline or powered off.

  5. From the Order Device Redirect drop-down list, select the KDS order device that you created in Step 2.
  6. Click the KDS tab, and then configure the following settings as required:

    Table 39-9 Order Devices KDS Fields

    Field Description

    Course 1 First/Second Alert Timeout

    If you are using the KDS Coursing function, enter the time in seconds when course 1 items display the first alert and second alert respectively.

    Chits showing a first alert are shaded yellow, while the chits showing a second alert are shaded red.

    Other Course First/Second Alert Timeout

    If you are using the KDS Coursing function, enter the time in seconds when any course except course 1 displays the first and second alert respectively.

    Chits showing a first alert are shaded yellow, while the chits showing a second alert are shaded red.

    Primary Runner Chit Printer

    Select a printer where runner chits print when orders are bumped from the KDS device.

    Backup Runner Chit Printer

    Select a printer where runner chits print when orders are bumped from the KDS device if the application cannot establish communication to the primary runner chit printer.

    Send To Panel

    Select the panel where orders sent to this device should display.

    This field is only active when the order device contains two panels.

    DOM Type
    Select the Dynamic Order Mode (DOM) type for the KDS Display:

    • Fire On Fly: Items appear on the KDS immediately

    • Fire On Next: An item appears on the KDS after the next item is ordered

    • Fire On Tender: All items appear on the KDS when a workstation operator ends the current service round

    Add Sort Rule

    Select the sorting type to use when the quantity of an item is changed.

    This feature is only supported with DOM.

    Modify Sort Rule

    Select the sorting type to use when existing items on an order are modified.

    This feature is only supported with DOM.

    Void Sort Rule

    Select the sorting type to use when an item is voided on an order.

    This feature is only supported with DOM.

    Add Highlight Scheme

    Select the color configuration to use to show items when the quantity of an item changes. For example, if 1 Hamburger is ordered initially, and then it changes to 2 Hamburgers, the item appears in the color that you configure here, indicating to the kitchen staff that the quantity has changed.

    This feature is only supported with DOM.

    Modify Highlight Scheme

    Select the color configuration to use to show items when workstation operators modify the items on the order.

    This feature is only supported with DOM.

    Void Highlight Scheme

    Select the color configuration to use to show items on orders when workstation operators void items from the order.

    This feature is only supported with DOM.

    Beep On New Order

    Select the sound type to emit when an order is received on the device. If you select 2 - WAV File, the application uses the default WAV file set for the operating system.

    Display New Order Notification

    Select this option to make new orders flash when they appear on the KDS Display.

    This feature is not supported with DOM.

    New Order Notification Timeout (seconds)

    Enter the length of time in seconds that newly added items should flash on the screen. When this threshold is reached, items appear normally.

    This field is only active when you select Display New Order Notification.

    Beep On Prioritize (Increase)

    Select the sound type to emit when an order is assigned a priority and also when the priority of an order is increased on the order device. If you select 2 - WAV File the application uses the default WAV file set for the operating system.

    KDS Display Backup

    Select the backup order device for the KDS Display. The backup order device must be another KDS Display linked to the current revenue center’s KDS Controller.

    • If the POS client cannot communicate with the KDS Controller, orders are sent to the backup device configured on the General tab.

    • If the POS client can communicate with the KDS Controller, but the controller fails to communicate with the desired KDS Display, orders are sent to the backup order device.

    If the device has multiple panels defined, backup chits always go to panel 1 of the physical device to which the backup order device is linked.
  7. Click the Options tab, and then select the appropriate KDS Options as described in the following table:

    Table 39-10 Order Devices KDS Options

    Option Description

    1 - Enable KDS Consolidation

    Select this option to consolidate identical items with different modifiers onto one line, preceded by the quantity on the KDS Display.

    KDS Consolidation is not supported with DOM or with any DOM KDS chit layout style.

    2 - Sort Voids to Top (not DOM)

    Select this option to sort voided items to the top of the display.

    This feature is not supported with DOM.

    3 - Single Item Per Sub-Order

    Select this option to show every item on an order on its own chit. This option is enabled for KDS Menu Item Prep Timing.

    If you are using KDS load balancing, Oracle Hospitality recommends that you set this option for the most equal distribution of menu items.

    4 - Print on Prep Done

    Select this option to print a runner chit when the order is marked as Done at a Prep Station. Only items from this Prep Station print.

    5 - Print on Expo Done

    Select this option to print a runner chit when the order is marked as Done at the Expo Station.

    6 - Print on All Prep Done

    Select this option to print a runner chit when an order is complete at all Prep Stations and before the order is bumped from the Expo Display.

    7 - Sort by Seat

    Select this option to sort check detail by seat number. Deselect this option to have items display in the order in which they were ordered.

    8 - Re-sort when All Prep Done

    Select this option to cause the Expo Display to re-sort a chit to the beginning of the list on the Expo Display, when all Prep Stations have marked the chit as Complete.

    This option only applies to Expo Displays.

    9 - Display Subtotal

    Select this option to cause the KDS to display the order subtotal.

    This feature is only supported by some DOM KDS chit layout styles.

    10 - Do Not Display Voids

    Select this option to remove voided items from the KDS Display. When selected, items are removed from the display as soon as they are voided. When deselected, the letter V appears next to the item that was voided. This option presumes that DOM is enabled and the item is already sent to the KDS.

    11 - Display Menu Item Count

    Select this option to cause the KDS to display the menu item count.

    This feature is only supported with DOM.

    12 - No Expo Done Before Paid

    Select this option to prevent KDS users from bumping an order from the Expo Display until the customer pays for the order.

    This feature is only supported with DOM.

    13 - Unconsolidate Items After Condiment Entry

    Select this option to unconsolidate multiple quantities of menu items if condiments are selected for each item. This option only works when using DOM or when 1 - Enable KDS Consolidation is set for the order device.

    14 - Multiple Condiments Per Line

    Select this option to display condiments in a continuous line on each order chit. Deselect this option to print each condiment on a separate line beneath the referenced menu item.

    To compress the condiments into a single line, you must not print condiments in red.

    15 - Display New Order Notification

    Select this option to make new orders flash when they appear on the KDS Display.

    This feature is not supported with DOM.

    16 - Expo Done Exempt

    Select this option to prevent an Expo Station from marking a suborder as Done, when it is marked as Done on another Expo Station.

    17 - Print Course Header

    Select this option to include the course header on the KDS chit display.

    18 - Do Not Consolidate

    Select this option to print identical items separately if they are posted separately. Deselect this option to consolidate identical items onto one line, preceded by the quantity.

    Menu items with condiments do not consolidate. Options 7 - Sort by Seat and 1- Enable KDS Consolidation override this option. To disable consolidation, you must select this option and then deselect 1 - Enable KDS Consolidation

    The output format depends on the settings of 7 - Sort by Seat and 18 - Do Not Consolidate.

    19 - No Prep Done Before Paid

    Select this option to prevent KDS users from bumping an order from the Prep Station until the customer pays for the order.

    This feature is only supported with DOM.

    20 - Show Previous Course Indicator

    Select this option to show an icon on order chits from any course other than the first to indicate that a previous course exists for this check.

    This option is for systems using KDS Coursing functionality that have the Display Next Course after Previous Course Complete KDS Controller option set.

    This feature is not supported with DOM.

    21 - Disable Double Touch Bump

    Select this option to prevent KDS users from bumping an order by touching a chit twice on the display.

    26 - Bump Marked Items

    Select this option to allow KDS users to bump marked items and orders from this display.

    If option 12 - No Expo Done Before Paid or 19 - No Prep Done Before Paid is also selected, KDS users cannot bump marked items or orders until the check is paid.
  8. Click Save.

Related Topics

Parent topic: Kitchen Display System