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Use Case: Viewing the Longest Calls Report

This use case lets a user view the Longest Calls report for a billing period, showing the calls with longest duration for a billing account or business hierarchy position. You can optionally generate this report using a batch request.

Main Path for Viewing the Longest Calls Report

The main path occurs when a user clicks Analytics, Billing or Business, and then Longest Calls to display the Longest Calls page.

Alternate Paths for Viewing the Longest Calls Report

An alternate path occurs when a user selects the report from the Prompt module on another top usage report page.

Longest Calls Page Elements

Table 52 describes the elements of this page.

Table 52. Longest Calls Page Elements
Page Element
Description

Page Title

Longest Calls

Prompt Module

This module displays the following elements:

  • Tabs:
    • Report
      Tab target: Displays the Group Budget Report page.
    • Batch Request
      Tab target: Displays the Create Batch Report page. For details, see Create a Batch Report Page Elements.
  • Text: Period Range
  • Text and drop-down list: From List
  • Text and drop-down list: To List
  • Text and drop-down list: Number of Results List
  • Text and drop-down list: Top Usage Reports List
  • Button: Submit
    Action: Displays the selected report.

Report Details Module

This module displays the following elements:

  • Module title text and data: Report Details: Longest Calls (Number Item(s))
  • Column titles:
    • Text and sorting link: Service Number
    • Text and sorting link: User Name
    • Text and sorting link: Date
    • Text and sorting link: Time
    • Text and sorting link: Number Called
    • Text and sorting link: Volume
    • Text and sorting link: Total Charges (Currency)
  • Column content:
    • Data and link: Service Number
      Link target: Displays the Service Transaction Details dialog box. For details, see Service Transaction Detail Dialog Box Elements.
    • Data: Name
    • Data: Date
    • Data: Time
    • Data: Number called
    • Data: Total charges for the call
  • Content of the total row:
    • Text: Total
    • Data: Total report charges
    
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