Bookshelf Home | Contents | Index | PDF     

Assisted Service Application Guide for Oracle Billing Insight > Oracle Billing Insight Application Access Reports >

Use Case: Viewing the Locked Out Accounts Reactivated Report

This use case lets a CSR administrator view the Locked Out Accounts Reactivated report, which contains a list of both Self-Service customer accounts and Assisted Service users that have been reactivated.

Main Path for Viewing the Locked Out Accounts Reactivated Report

The main path occurs when a CSR administrator chooses Reports from the Main Menu, clicks User Access, and then clicks Locked Out Accounts Reactivated to display the Locked Out Accounts Reactivated page.

Alternate Paths for Viewing the Locked Out Accounts Reactivated Report

An alternate path occurs when a CSR administrator clicks User Access, and selects Locked Out Accounts Reactivated from the drop-down tab menu.

Locked Out Accounts Reactivated Page Elements

Table 38 describes the elements of this page.

Table 38. Locked Out Accounts Reactivated Page Elements
Page Element
Description

Page Title Text

Locked Out Accounts Reactivated

Search By Module

This module displays the following elements:

  • Module title text: Search By
  • Text and blank field for data entry: User ID Field
  • Text and blank field for data entry: First Name Field
  • Text and blank field for data entry: Last Name Field
  • Text and drop-down list: Lockout Reason List
  • Button: View
    Action: Displays the Locked Out Accounts Reactivated report for the selected criteria.

Locked Out Accounts Reactivated Report Details Module

This module displays the following elements:

  • Module title text and data: Locked Out Accounts Reactivated Report Details (Number Item(s))
  • Column titles:
    • Text and sorting link: User ID
    • Text and sorting link: First Name
    • Text and sorting link: Last Name
    • Text and sorting link: Role
    • Text and sorting link: Lockout Reason
    • Text and sorting link: Date
  • Column content:
    • Data: Agent or customer user ID
    • Data: First name
    • Data: Last name
    • Data: User role
    • Data: Lockout reason
    • Date: Reactivation date and time

    
Assisted Service Application Guide for Oracle Billing Insight Copyright © 2016, Oracle and/or its affiliates. All rights reserved. Legal Notices.