Assisted Service Application Guide for Oracle Billing Insight


What's New in This Release


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Overview of the Assisted Service Application

About This Guide

About the Assisted Service Application

Assisted Service Application User Roles

Login Landing Pages

Common UI Elements

Common Exceptions


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Enrolling as an Assisted Service User

Use Case: Logging Into the Assisted Service Application

Use Case: Enrolling in the Assisted Service Application

Use Case: Logging Out of the Assisted Service Application

Use Case: Forgot Password

Use Case: Resetting a Forgotten Password


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Servicing Billing Accounts

Use Case: Searching for a Billing Account

Use Case: Viewing a List of Billing Accounts


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Servicing Customer Users

Use Case: Searching for a Customer User

Use Case: Viewing a List of Customer Users

Use Case: Deleting a Customer User

Use Case: Impersonating a Customer User


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Servicing Companies

Use Case: Searching for a Company

Use Case: Viewing a List of Companies

Use Case: Viewing a List of Company Administrators

Use Case: Viewing a Company Administrator's Information

Use Case: Editing a Company Administrator's Information

Use Case: Deleting a Company Administrator

Use Case: Adding a Company Administrator


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Managing Other Assisted Service Users

Use Case: Searching for an Assisted Service User

Use Case: Viewing an Assisted Service User's Information

Use Case: Editing an Assisted Service User's Information

Use Case: Creating a New Assisted Service User

Use Case: Deleting an Assisted Service User


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Managing a Personal Profile

Use Case: Updating a Personal Profile

Use Case: Changing a Personal Password

Use Case: Setting or Changing a Security Question

Use Case: Setting a Preferred Language


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Oracle Billing Insight Application Access Reports

Use Case: Viewing a List of User Access Reports

Use Case: Viewing the Lockout Out Customer Accounts Report

Use Case: Viewing the Locked Out Agents Report

Use Case: Viewing the Locked Out Accounts Reactivated Report


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Enterprise Metric Reports

Use Case: Selecting a User Metrics Reports

Use Case: Viewing the Users Signed In Report

Use Case: Viewing the Unique Users Report

Use Case: Viewing the Enrolled Users Report

Use Case: Selecting a Billing Metrics Reports

Use Case: Viewing the Billing Files Report

Use Case: Viewing the Billed Revenue Report

Use Case: Selecting a Payment Metrics Report

Use Case: Viewing the Payment Transactions Report

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Assisted Service Application Guide for Oracle Billing Insight Copyright © 2016, Oracle and/or its affiliates. All rights reserved. Legal Notices.