Oracle Self-Service E-Billing v6.2: Common UI Elements

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Common UI Elements

Pages in the Assisted Service application share some common user interface elements for navigating and searching for information.

These elements frame the main page area that displays content.

NOTE: Other UI elements can appear as part of embedded Self-Service Application pages.

Common UI elements in the Assisted Service application are:

Masthead. The masthead displays at the top of each page and displays the application name, user name, and links for choosing a language and logging out. For details, see Masthead Element.
Mailing Address module (For consumer data only, if Web Services are enabled). The Mailing Address module displays in all pages that a B2C User accesses and displays the user's address.
Main Menu and Tab menus. A Main Menu and Tab menus on each page provide navigation for individual functions. Each Assisted Service user role (CSRAdminstrator, CSR, and Merchant) see different sets of tab menus. For details, see Main Menu and Tab Menus.
Logical Paths. Logical paths show the navigation path to each page and provide live links for navigating back. For details, see Logical Paths.
Footer module. The footer displays at the bottom of each screen and displays legal notices and provider contact links. For details, see Footer Element.
Paging element. When needed, the paging element appears to let users navigate multiple report pages. For details, see Paging Element.
Download and printer-friendly element. Where available, the download and printer-friendly features let users download and print reports. For details, see Download and Printer-Friendly Elements.

Masthead Element

The masthead appears at the top of each page in the Assisted Service application, as shown in Figure 4.

Figure 4. Masthead Element

The individual masthead components are described in Table 2.

Table 2. Masthead Components
Component	Description
Text: ORACLE^©Billing Insight Assisted Service	Standard Oracle company logo with copyright symbol, and the application name.
Data: User Name	Displays the name of the user logged into the current session.
Data: User Role	Displays the role of the user logged into the current session.
Text and link: Language	Displays the Change Language page. For details, see Change Language Page Elements.
Text and link: Logout	Displays the Logout page. For details, see Logout Page Elements.

Main Menu and Tab Menus

Main Menu options appear on the left side of each page and provide access to the functional areas of the Assisted Service application. Tab menus appear across the top of some pages, providing the next level of navigation within a functional area. Some tabs derive from the Self-Service application.

Main Menu and Tab Menus for CSRAdministrator and CSR User Roles

Table 3. lists the Main Menu and tab menu options in the Assisted Service application for the CSRAdministrator and CSR user roles.

Table 3. Main Menu Options and Tabs (CSRAdministrator and CSR User Roles Only)
Main Menu Option	Tab Menus
Search	None
Billing Account	Billing account tab menus derive from the Self-Service application pages. For details, see Self-Service Application Guide for Oracle Billing Insight.
Customer Users	None
Company	None
Internal Users (Available for the CSRAdministrator only)	Pages in the internal user-related use cases display the following tabs: View. Displays the View Internal Users page. Create. Displays the Create CSR User Information page.
My Account	Pages in the my account-related use cases display the following tabs: Profile. Displays the My Profile page. Preferences. Displays the Change Language page.
Reports (Available for the CSRAdministrator only)	Pages in the reporting use cases display the following tabs: User Access. Displays the User Access page with links to the user access reports: Locked Out Customer Accounts. Displays the Locked Out Customer Accounts page. Locked Out Customer Service Representatives. Displays the Locked Out Customer Service Representatives page. Locked Out Accounts Reactivated. Displays the Locked Out Accounts page.

Main Menu and Tab Menus for the Merchant User Role

Table 4. lists the Main Menu and tab menu options in the Assisted Service application for the Merchant user role.

Table 4. Main Menu Options and Tabs (Merchant User Role Only)
Main Menu Option	Tab Menus
My Account	Pages in the personal account-related use cases display the following tabs: Profile. Displays the My Profile page. Preferences. Displays the Change Language page.
Reports	Pages in the reporting use cases display the following tabs: User Metrics This tab displays the following drop-down options: Users Signed In. Displays the Users Signed In page. Unique Users. Displays the Unique Users page. Enrolled Users. Displays the Enrolled Users. Billing Metrics This tab displays the following drop-down options: Billing Files. Displays the Billing Files page. Billed Revenue. Displays the Billed Revenue page. Payment Metrics This tab displays the Payment Transactions page.

Logical Paths

Logical paths appear on each page and shows the tab and options leading to the page, for example:

Assisted Service search functionality: Users> View
When viewing an end user's Dashboard: Payments > Make a Payment

Live links within the path let the user navigate back within the same functional tab area.

Figure 5 shows an example of the logical path element.

Figure 5. Logical Path Element

Footer Element

The footer displays at the bottom of each screen and displays legal notices and provider contact links.

Table 5 describes the elements of the footer that appears on Assisted Service application pages.

Table 5. Footer Components
Component	Description
Text: Copyright^© 2007, 2016 Oracle. All Rights Reserved.	The current Oracle copyright statement.
Text and link: About Oracle	Displays the Oracle Web site.
Text and link: Contact Us	Displays the Contact Oracle page on the Oracle Web site.
Text and link: Legal Notices and Terms of Use	Displays Oracle's Privacy Policy Overview on the Oracle Web site.
Text and link: Privacy Statement	Displays Oracle's Privacy Policy Overview on the Oracle Web site.

Paging Element

The paging element displays on detail tables when the number of rows returned exceeds a configured value. Figure 6 shows an example of the Paging element.

Figure 6. Paging Element

Table 6 describes the components of the paging element.

Table 6. Paging Element Components
Component	Description
Paging Num of Total	Text and data.
Page field prompt	Field where the user can enter a specific page number.
Next and Prev buttons	Navigation buttons appear when applicable.

Download and Printer-Friendly Elements

Most reporting use cases derived from the Self-Service Application provide file download and printer-friendly options in the Assisted Service application.

Figure 7 shows an example of the Download and Printer-Friendly elements.

Figure 7. Download and Printer-Friendly Elements

Table 7 describes the components of the download and printer-friendly elements.

Table 7. Download and Printer-Friendly Components
Component	Description
Download	This feature contains the following components: Text and drop-down list: Download List Button: Download Action: Displays the File Download dialog for saving the report in the selected format.
Printer-Friendly	This feature contains the following elements: Icon: Printer-friendly Text and link: Printer-Friendly Link target: Displays the report in printer-friendly format and displays the Print dialog.

Assisted Service Application Guide for Oracle Billing Insight		Copyright © 2016, Oracle and/or its affiliates. All rights reserved. Legal Notices.