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Use Case: Deleting an Assisted Service User

This use case lets a CSR administrator delete an Assisted Service application user, including other CSR administrator, CSR, and Merchant users.

Main Path for Deleting an Assisted Service User

The main path occurs when a CSR administrator clicks Delete on the Internal User Information dialog box to display the Delete Internal User Information page.

Alternate Paths for Deleting an Assisted Service User

No alternate paths occur with this use case.

Delete Internal User Information Page Elements

Table 29 describes the elements of this page.

Table 29. Delete Internal User Information Page Elements
Page Element
Description

Title text

Delete Internal User

Internal User Details Module

This module displays the following elements:

  • Module title text: Internal User Details
  • Text and data: User ID User ID
  • Text and data: *First Name First name
  • Text and data: Middle Name Middle name
  • Text and data: *Last Name Last name
  • Text and data: Address Line 1 Address line 1
  • Text and data: Address Line 2 Address line 2
  • Text and data: City City
  • Text and data: Country Country
  • Text and data: State State
  • Text and data: Postal Code Postal code
  • Text and data: Home Phone Number Home phone number
  • Text and data: Mobile Phone Number Mobile phone number
  • Text and data: Mobile Service Provider Provider name
  • Text and data: *Email Email
  • Text and data: *Role Role
  • Text and data: Status Status
  • Text: *Required Fields
  • Button: Submit
    Action: Deletes the user.
  • Button: Back
    Action: Displays the View Internal Users page.

    
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