This chapter describes use cases for a CSR administrator to service other Assisted Service users, including other CSR administrators, CSRs, and Merchant users. It includes the following topics:

• Use Case: Searching for an Assisted Service User
• Use Case: Viewing an Assisted Service User's Information
• Use Case: Editing an Assisted Service User's Information
• Use Case: Creating a New Assisted Service User
• Use Case: Deleting an Assisted Service User