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Use Case: Viewing an Assisted Service User's Information

This use case lets a CSR administrator view details about another Assisted Service user, including the user's name, address, phone numbers, service provider, email address, role, and status.

Main Path for Viewing an Assisted Service User's Information

The main path occurs when a CSR administrator searches for an agent user, then clicks a user ID on the View Internal Users page, to display the User Information dialog with the agent's details. For details on searching for an Assisted Service user, see Use Case: Searching for an Assisted Service User.

Alternate Paths for Viewing an Assisted Service User's Information

No alternate paths occur with this use case.

User Information Dialog Box Elements

Table 25 describes the elements of this dialog box.

Table 25. User Information Dialog Box Elements
Page Element
Description

Dialog Box Title

User Information

User Information Module

This module displays the following elements:

  • Text and data: User ID User ID
  • Text and data: First Name First name
  • Text and data: Middle Name Middle name
  • Text and data: Last Name Last name
  • Text and data: Address Line 1 Address line 1
  • Text and data: Address Line 2 Address line 2
  • Text and data: City City
  • Text and data: State State
  • Text and data: Country Country
  • Text and data: Postal Code Postal code
  • Text and data: Home Phone Number Home phone number
  • Text and data: Mobile Phone Number Mobile phone number
  • Text and data: Mobile Service Provider Provider name
  • Text and data: Email Email
  • Text and data: Role Role
  • Text and data: Status Status
  • Text and link: Edit
    Link target: Displays the Edit Internal User Information page. For details, see Use Case: Editing an Assisted Service User's Information.
  • Text and link: Delete
    Link target: Displays the Delete Internal User page. For details, see Use Case: Deleting an Assisted Service User.

    
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