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Assisted Service Application Guide for Oracle Billing Insight > Managing Other Assisted Service Users >
Use Case: Editing an Assisted Service User's Information
This use case lets a CSR administrator edit another agent user's information, including name, address, phone numbers, service provider, and email address. Main Path for Editing an Internal User's Information
The main path occurs when a CSR administrator clicks Edit on the User Information dialog box to display the Edit Internal User Information page. Alternate Paths for Editing an Internal User's Information
No alternate paths occur with this use case. Edit Internal User Information Page Elements
Table 26 describes the elements of this page.
Table 26. Edit Internal User Information Page Elements
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Title Text |
Edit Internal User Information |
Internal User Details Module |
This module displays the following elements:
- Module title text: Internal User Details
- Text and data: User ID User ID
- Text and editable data: *First Name First name
- Text and editable data: Middle Name Middle name
- Text and editable data: *Last Name Last name
- Text and editable data: Address Line 1 Address line 1
- Text and editable data: Address Line 2 Address line 2
- Text and editable data: City City
- Text and drop-down list: Country List
- Text and drop-down list: State List
- Text and editable data: Postal Code Postal code
- Text and editable data: Home Phone Number Home phone number
- Text and editable data: Mobile Phone Number Mobile phone number
- Text and drop-down list: Mobile Service Provider List
- Text and editable data: *Email Email
- Text and drop-down list: *Role List
- Text and data: *Status Status
- Text: *Required Fields
- Button: Submit
Action: Displays the Confirm Internal User Information page. For details, see Confirm Internal User Information Page Elements.
- Button: Back
Action: Displays the View Internal Users page.
- Button: Cancel
Action: Cancels the action.
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Confirm Internal User Information Page Elements
Table 27 describes the elements of this page.
Table 27. Confirm Internal User Information Page Elements
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Title Text |
Confirm Internal User Information |
Internal User Details Module |
This module displays the following elements:
- Module title text: Internal User Details
- Text and data: User ID User ID
- Text and data: *First Name First name
- Text and data: Middle Name Middle name
- Text and data: *Last Name Last name
- Text and data: Address Line 1 Address line 1
- Text and data: Address Line 2 Address line 2
- Text and data: City City
- Text and data: Country Country
- Text and data: State State
- Text and data: Postal Code Postal code
- Text and data: Home Phone Number Home phone number
- Text and data: Mobile Phone Number Mobile phone number
- Text and data: Mobile Service Provider Provider name
- Text and data: *Email Email
- Text and data: *Role Role
- Text and data: *Status Status
- Text: *Required Fields
- Button: Submit
Action: Saves the data.
- Button: Back
Action: Displays the View Internal Users page.
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