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Assisted Service Application Guide for Oracle Billing Insight > Servicing Customer Users >
Use Case: Deleting a Customer User
This use case lets an agent delete a customer (Self-Service application) user. Main Path for Deleting a Customer User
The main path occurs when an agent clicks Delete next to a customer user's name on the View Users page to display the Delete User page. Alternate Paths for Deleting a Customer User
No alternate paths occur in this use case. Delete User Page Elements
Table 16 describes the elements of this page.
Table 16. Delete User Page Elements
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Title text |
Delete User |
User Details Module |
This module displays the following elements:
- Module title text: User Details
- Text: You are about to delete the user with the information associated below.
- Text and data: User ID User ID
- Text and data: *First Name First name
- Text and data: Middle Name Middle name
- Text and data: *Last Name Last name
- Text and data: Address Line 1 Address line 1
- Text and data: Address Line 2 Address line 2
- Text and data: City City
- Text and data: Country Country
- Text and data: State State
- Text and data: Postal Code Postal code
- Text and data: Home Phone Number Home phone number
- Text and data: Mobile Phone Number Mobile phone number
- Text and data: Mobile Service Provider Provider name
- Text and data: *Email Email
- Text and data: *Role Role
- Text and data: *Status Status value
- Text: *Required Fields
- Button: Submit
Action: Deletes the user and displays a success message.
- Button: Back
Action: Displays the View Users page.
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