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Assisted Service Application Guide for Oracle Billing Insight > Servicing Customer Users > Use Case: Viewing a List of Customer UsersThis use case lets an agent view a list of customer (Self-Service application) users. Main Path for Viewing a List of Customer UsersThe main path occurs when an agent selects Users from the Main Menu, enters a full or partial wildcard search on one or more of the user-related fields, and then clicks Submit to display the View Customer Users page. Valid wildcard characters are % and *. Alternate Paths for Viewing a List of Customer UsersAn alternate path occurs when an agent enters a full or partial wildcard character in one or more of the user-related fields on the Search page and clicks Submit. For details about Search page elements, see Search Page Elements. View Customer Users Page ElementsTable 15 describes the elements of this page.
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