Assisted Service Application Guide for Oracle Billing Insight > Servicing Customer Users >

Use Case: Viewing a List of Customer Users


This use case lets an agent view a list of customer (Self-Service application) users.

Main Path for Viewing a List of Customer Users

The main path occurs when an agent selects Users from the Main Menu, enters a full or partial wildcard search on one or more of the user-related fields, and then clicks Submit to display the View Customer Users page. Valid wildcard characters are % and *.

Alternate Paths for Viewing a List of Customer Users

An alternate path occurs when an agent enters a full or partial wildcard character in one or more of the user-related fields on the Search page and clicks Submit. For details about Search page elements, see Search Page Elements.

View Customer Users Page Elements

Table 15 describes the elements of this page.

Table 15. View Customer Users Page Elements
Page Element
Description

Page Title Text

View Customer Users

Search Customer Users Module

This module displays the following elements:

  • Module title text: Search Customer Users
  • Text and blank field for data entry: User ID Field
  • Text and blank field for data entry: User First Name Field
  • Text and blank field for data entry: User Last Name Field
  • Text and blank field for data entry: Email Address Field
  • Text and drop-down list: Role List
  • Text and drop-down list: Status List
  • Text: Enter a value for at least one of the options and click Submit.
  • Button: Submit
    Action: Displays the Search Results Module listing the user.
  • Button: Cancel
    Action: Cancels the action.

Search Results Module

This module displays the following elements:

  • Module title text and data (One of the following):
    • Search on data: Search Results for Field_Searched Search _Criteria (Number Item(s))
    • Wildcard search: Search Results for Field_Searched (Number Item(s))
  • Column titles:
    • Text and sorting link: User ID
    • Text and sorting link: User Name
    • Text and sorting link: Role
    • Text and sorting link: Status
    • Text: Actions

Search Results Module, continued

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