Assisted Service Application Guide for Oracle Billing Insight > Overview of the Assisted Service Application >

About This Guide

This guide is intended as a reference for programmers who are planning the customization and implementation of the Assisted Service application for an organization; it is not a user guide.

The Assisted Service application is preconfigured with Oracle Billing Insight, and contains the general use case functions and interface described in this guide.

The customer-specific content that agents can view in the Assisted Service application is derived from the particular customer's billing, payment, and personal data, based on his or her user role and privileges, and billing or business hierarchy position (if any) in the Self-Service application. This guide refers the reader to Self-Service Application Guide for Oracle Billing Insight for details where necessary.

All use cases described in this guide assume that data has been loaded into Oracle Billing Insight. For details about loading data, see Administration Guide for Oracle Billing Insight.

For information about creating a custom implementation of the Assisted Service application, see Implementation Guide for Oracle Billing Insight.