Assisted Service Application Guide for Oracle Billing Insight > Overview of the Assisted Service Application >

About the Assisted Service Application

The Assisted Service application enables agent users, such as customer service representatives, to provide effective customer service to business and consumer users.

Assisted Service application agents can search for and view customer data and perform actions on behalf of customers from within the Assisted Service application. For each user, the agent can see the same functions and data that the user can, with the same privileges as the customer user's assigned role.

The use of Responsive Web Design allows the same application to be used across platforms and devices including mobile devices, tablets, and browsers. The Self-Service application can also be embedded in CRM applications.