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Use Case: Forgot Password

This use case lets an Assisted Service application user answer the security question after forgetting his or her password.

Main Path for Forgot Password

The main path occurs when a user forgets his or her password, and clicks Forgot Password on the Login page to display the Forgot Password page.

Alternate Paths for Forgot Password

No alternate paths occur in this use case.

Forgot Password Page Elements

Table 11 describes the elements of this page.

Table 11. Forgot Password Page Elements
Page Element
Description

Title Text

Forgot Password

Enter CSR Credentials Module

This module displays the following elements:

  • Module title text: Enter CSR Credentials
  • Text and blank field for data entry: *User ID Field
  • Text and blank field for data entry: *Email Address Field
  • Text and drop-down list: *Security Question List
  • Text and blank field for data entry: *Security Answer Field
  • Button: Submit
    Action: An email is sent to the user's email address with a link to the Reset Password page. For details, see Use Case: Resetting a Forgotten Password.
  • Button: Cancel
    Action: Cancels the action.
  • Text: * Required Fields
    
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