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Use Case: Viewing the Lockout Out Customer Accounts Report

This use case lets a CSR administrator view the Locked Out Customer Accounts report, which contains a list of customer users that have been locked out of the Self-Service application. The CSR administrator can also reactivate a locked-out Self-Service customer.

Main Path for Viewing the Locked Out Customer Accounts Report

The main path occurs when a CSR administrator selects Reports from the Main Menu, then clicks Locked Out Customer Accounts to display the Locked Out Customer Accounts page.

Alternate Paths for Viewing the Locked Out Customer Accounts Report

An alternate path occurs when a CSR administrator clicks User Access, and selects Locked Out Customer Accounts from the drop-down tab menu.

Locked Out Customer Accounts Page Elements

Table 36 describes the elements of this page.

Table 36. Locked Out Customer Accounts Page Elements
Page Element
Description

Page Title Text

Locked Out Customer Accounts

Search By Module

This module displays the following elements:

  • Module title text: Search By
  • Text and blank field for data entry: User ID Field
  • Text and blank field for data entry: First Name Field
  • Text and blank field for data entry: Last Name Field
  • Text and blank field for data entry: Account Number Field
  • Text and drop-down list: Lockout Reason List
  • Button: View
    Action: Displays the Locked Out Customer Accounts report for the selected criteria.

Locked Out Customer Accounts Report Details Module

This module displays the following elements:

  • Module title text: Locked Out Customer Accounts (Number Item(s))
  • Column titles:
    • Text and sorting link: User ID
    • Text and sorting link: Account Number
    • Text and sorting link: First Name
    • Text and sorting link: Last Name
    • Text and sorting link: Role
    • Text and sorting link: Lockout reason
    • Text: Actions
  • Column content:
    • Data: User ID
    • Data: Account number
    • Data: First name
    • Data: Last name
    • Data: User role
    • Data: Lockout reason
    • Text and link: Reactivate
      Link action: Reactivates a locked-out customer account.
    
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