Oracle Self-Service E-Billing v6.2: Use Case: Viewing a List of User Access Reports

This use case lets a CSR administrator view a list of and access management reports that provide information related to both customer accounts and Assisted Service users who have been locked out of an application.

Main Path for Viewing a List of User Access Reports

The main path occurs when a CSR administrator chooses Reports from the Main Menu, displaying the User Access page.

Alternate Paths for Viewing a List of User Access Reports

User Access Page Elements

Table 35. User Access Page Elements
Page Element	Description
Page Title Text	User Access
User Access Module	This module displays the following elements: Module title text: User Access Text and link: Locked Out Customer Accounts Link target: Displays the Locked Out Customer Accounts page. For details, see Locked Out Customer Accounts Page Elements. Text and link: Locked Out Customer Service Representatives Link target: Displays the Locked Out Customer Service Representatives page. For details, see Locked Out Agents Page Elements. Text and link: Locked Out Accounts Reactivated Link target: Displays the Locked Out Accounts Reactivated page. For details, see Locked Out Accounts Reactivated Page Elements.

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