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Assisted Service Application Guide for Oracle Billing Insight > Enrolling as an Assisted Service User >

Use Case: Logging Into the Assisted Service Application

This use case lets an enrolled Assisted Service user with any user role (CSRAdministrator, CSR, or Merchant) log into the Assisted Service application. This use case also enables initial access to the Assisted Service application using the bootstrap user ID and password created during Oracle Billing Insight installation.

Main Path for Logging Into the Assisted Service Application

The main path occurs when a user runs the Assisted Service application and is presented with the Login page, enters his or her CSR user ID and password and then clicks Submit.

Alternate Paths for Logging Into the Assisted Service Application

The following alternate paths can occur in this use case:

  • An administrator provided with the bootstrap user ID and password runs the Assisted Service application URL.
  • A newly created user clicks the link in email.
  • A user clicks the Login link on the Logout page.
  • A user clicks Update on the Reset Password page.
Login Page Elements

Table 8 describes the elements of this page.

Table 8. Login Page Elements
Page Element
Description

Title Text

Customer Service Application

Login Module

This module displays the following elements:

  • Module title text: Login
  • Text and blank field for data entry: *User ID Field
  • Text and blank field for data entry: *Password Field
  • Text and link: Forgot Password
    Link target: Displays the Forgot Password page. For details, see Forgot Password Page Elements.
  • Button: Submit
    Action: Logs the user into the Assisted Service application and displays the Search page. If the bootstrap user ID and password are entered, then the CSR Enrollment page appears. For details, see CSR Enrollment Page Elements.
  • Button: Reset
    Action: Clears the form fields.
  • Text: *Required Fields
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