Oracle Self-Service E-Billing v6.2: Use Case: Enrolling in the Assisted Service Application

This use case lets a newly created user enroll in the Assisted Service application. A CSR ID must first be created by a CSR Administrator and provided to the individual user for enrollment. This use case also enables an organization to create and enroll the initial CSR administrator, which only happens when logging in with the bootstrap user ID and password. (The bootstrap user ID and password are created during product installation.)

Main Path for Enrolling a New User

The main path occurs when a CSR administrator clicks the link in the email he or she receives, displaying the CSR Enrollment page.

Alternate Paths for Enrolling a New User

An administrator logs into Oracle Billing Insight using the bootstrap user ID and password created at product installation and creates a new CSR administrator.

CSR Enrollment Page Elements

Table 9. CSR Enrollment Page Elements
Page Element	Description
Title Text	CSR Enrollment
Enroll CSR Administrator Module (Initial Administrator Enrollment Only)	This module displays the following elements: Module title text: Enroll CSR Administrator Text and blank field for data entry: CSR Admin User ID Field* Text and blank field for data entry: CSR Admin First Name Field* Text and blank field for data entry: CSR Admin Last Name Field* Text and data: CSR Admin Role CSR Administrator* Text and blank field for data entry: CSR Admin Email Address Field* Text and blank field for data entry: CSR Admin Confirm Email Field* Button: Submit Action: Enrolls the administrator in the Assisted Service application and displays the Create Personal Password and Security Question module on the same page. Button: Cancel Action: Cancels the action.
Create Personal Password and Security Question Module	This module displays the following elements: Module title text: Create Personal Password and Security Question Text and blank field for data entry: User ID Field* Text and blank field for data entry: Password Field* Text and blank field for data entry: Confirm New Password Field*
Create Personal Password and Security Question Module, continued	Text and drop-down list: Security Question List* Text and blank field for data entry: Security Answer Field* Text: Password Policy: Password must be at least 8 character(s) long. Password must contain at least 1 lowercase letter(s). Password must contain at least 1 numeric character(s). Password must contain at least 1 uppercase letter(s). Button: Submit Action: Enrolls the user in the Assisted Service application and displays the Login page. For details, see Login Page Elements. Button: Cancel Action: Cancels the action.

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