This section describes known issues and workarounds for Oracle Commerce Cloud Service Agent Console.
21856044 Agents are unable to use email address as a criterion when searching for anonymous shopper orders
Agents are unable to search for unregistered shopper orders (or anonymous shoppers) using their email address as search criteria.
Workaround: Use other search criteria, such as Order ID or Shipping Address, when searching for orders created for anonymous shoppers.
21854269 Issues occur when handling order amendments, cancellation, and returns for items deleted from or inactive in the catalog
The following issues occur.
For deleted items:
When editing orders containing deleted items, an error states that the edit failed and the inventory record was not found.
When cancelling an order containing a deleted item, an error states that the order amendment progress check could not be completed.
With fulfilled orders with deleted items, the Return and Exchange buttons are not being displayed.
For inactive items:
When editing an order with inactive items, the inactive items are deleted from the order and the cart is repriced accordingly. No message is displayed when the repricing or deletion of inactive line item occurs.
When exchanging an inactive item, no errors are displayed explaining that an inactive item cannot be exchanged.
Workaround: If at all possible, avoid deleting items from the catalog.
21860980 The session timeout warning is not shown to the user if the session is about to expire
Workaround: The system shows the login page again. The agent can log in again to continue.
22968782 Supervisor ability to create excessive refund amounts
For an order with multiple processed exchange requests, a supervisor is able to create an exchange request and then refund an amount which may result in total sum of exchange and refund amount that exceeds the order total.
Workaround: There is currently no workaround for this issue.
23339460 In certain BOGO promotions, tax is calculated incorrectly.
In certain cases with multiple items, the tax refund being calculated does not add up to the order total.
Workaround: Adjust the tax refund amount in the Refund Adjustment screen.
23654943 The promotion is not adjusted when returning the main item from the order.
In an order with a BOGO promotion, if the free items are returned first and then the main item is returned, the promotion adjustment does not occur.
Workaround: The refund amount can be manually adjusted.
23295006 System allows B2B shopper orders when site is not set for B2B
This situation can occur if the site is initially set as B2B and then changed to a non-B2B site. Merchants should decide if their site will use B2B features or not and then set the site context appropriately. Once set, this should not be changed to avoid these implications.
23713756 Free gift added as a gift-with-purchase (GWP) promotion is not automatically removed.
The free gift added as a GWP promotion is not automatically removed when any price override happens on the main item.
Workaround: The gift can be manually removed from the order.
AA-4399 Internal attribute value is not retained.
Internal attribute value at the order level is not retained once the order is placed.
Workaround: There is currently no workaround for this issue.
24354943 Pricing failure message with repeated application of GWP promotion coupon.
If the same GWP promotion is applied again through a coupon, though this promotion is not getting applied, a pricing failure message is displayed, which is not consistent with other item level promotions.
Workaround: Remove the already-applied promotion and try making a pricing call again by either updating the quantity or selecting the address, which allows checkout to continue.
24424565 Unable to edit addresses for anonymous orders.
When editing an order placed by an anonymous shopper, the shipping address cannot be edited.
Workaround: Add a new address in those cases where the address must be edited.
AA-4989 Missing Add to Order button.
If the shopper is on a catalog page, from create/edit order screen upon session timeout, the Add to Order button is missing.
Workaround: Refresh or update the order page again.
24664035, 24677635, 24683937 Inaccurate refund calculations for shipping to multiple addresses.
During a split shipping scenario, the refund calculations are not accurate when promotions are applied or when using price override.
Workaround: Refunds need to be adjusted manually to ensure that correct refunds are made.
24011012, 24011026, 24011045 Incorrect refund and exchange calculations when volume based pricing is used.
When volume (bulk and tiered) pricing is set for sale price and list price is set for simple pricing, returns/exchanges do not calculate properly.
Workaround: Adjust refunds and exchanges manually to ensure correct transactions are made.
