Banks lend money to their customers through loan accounts. Hence, loan accounts are valuable assets to the bank. It becomes important for the banks to enrich end user’s loan servicing experience to increase customer satisfaction and retention.
In order to achieve this, banks are constantly putting efforts to enhance their online channel banking experience for their customers by introducing and revamping loans servicing features on digital platform.
Application provides a platform for banks to enable their customers to service Loans module through self service channels.
The customers can manage their banking requirements efficiently and effectively through self service channel. It allows customers to view their accounts, outstanding balances, make repayments, view loan schedules etc.
Various transactions available under the loans module: