Block Card

Loss of credit card or any fraudulent transaction suspected on a credit card is a nightmare for a customer. In such a critical situation, visiting a branch or calling up customer care to block the card is time consuming. The customer should be able to block his credit card instantly in such situations. The Block Card feature of the OBDX application enables the customer to raise a request to block a credit card immediately.

The customer can raise a request to block a credit card at any time and can even specify the reason for which the request is being raised. The customer can also request for a replacement card to be issued as part of the same request and can identify where the new card is to be delivered i.e. either to the customer’s residence, work place or a branch.

This feature is available for both primary and add-on cards.

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Dashboard >Credit Cards > My Credit Cards > Overview > Credit CardA credit card is a payment card issued to users (cardholders) as a method of payment. > Credit Cards Details > Block Card
OR
Credit Cards > Overview > Credit Card > Credit Card Details >Block Card

ClosedField Description

Field Name

Description

Embossed Name

Customer's name as embossed on the credit card.

Card Number

Card number in masked format along with the account nickname.

For more information on Account Nickname, click here.

Specify Reason

The customer is required to specify the reason for which the card is being blocked.

The options are:

  • Lost
  • Stolen
  • Fraud Suspected
  • Captured In ATM
  • Captured In Other ATM
  • Other

To block a credit card and raise the request for replacement card:

  1. From the Specify Reason list, select the appropriate reason to block the card.
  2. Click Continue.
  3. The screen prompting you to block your card appears. Click Block to confirm the card blocking.
    OR
    Click Cancel to cancel the transaction.

Delivery Preferences

ClosedField Description

Field Name

Description

Where would like to receive a Replacement Card?

Delivery Location

Mode of delivery of the new replacement credit card.

The options are:

  • My Address
  • Branch Near Me

Following fields will be enabled if My Address option is selected in the Delivery Location field.

Select Address

Address where the replacement card is to be delivered.

The options are:

  • Residence
  • Work
  • Postal

Based on the selected option, the user's address details corresponding to the selected address as maintained are displayed.

Following fields will be enabled if Branch Near Me option is selected in the Delivery Location field.

City

The customer can filter branches based on the city in which they are located.

Branch

Branch name where the replacement card is to be delivered.

Branch Address

The address of the branch selected is displayed.
  1. A success message is displayed. This screen also displays the field through which the customer can specify where the card is to be delivered.
  1. If you select the My Address option as delivery location:
  2. From the Select Address list, select the appropriate option.
    The complete address of user as maintained corresponding to the selected address appears.
  3. If you select the Branch Near Me option as delivery location:
  4. From the City list, select the desired city.
  5. From the Branch list, select the desired branch.
    The complete address of selected branch appears.
  1. Click Submit.
  2. The Review screen appears. Verify the details, and click Confirm .
    OR
    Click Cancel to cancel the transaction.
  3. The success message appears, along with the service request number.
    Click Done to complete the transaction.

FAQs

Closed If I suspect someone has stolen my credit card or used it to make a fraudulent purchase, what should I do?

You should block the card immediately from your online banking portal. If you do not have access to the online application you should call up at the bank's call centre and inform the bank to block the card immediately.

ClosedWhat happens to add-on cards linked to a primary card if the primary card is blocked?

The status of the add-on cards, linked to a primary card that is blocked, remains active. The card holders can continue to transaction using the add-on cards.

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