Cancel Card

A customer might want to cancel a credit card for any number of reasons. The OBDX application supports the credit card cancellation feature. By means of the Cancel Credit CardA credit card is a payment card issued to users (cardholders) as a method of payment. feature, the customer can cancel a credit card and can specify the reason for cancellation and also provide additional feedback as to why the card is being cancelled.

The application supports cancellation of both primary as well as add-on cards.

You are here How to reach here:

Dashboard >Credit Cards > My Credit Cards > Overview > Credit Card > Credit Cards Details > Cancel Card
OR
Credit Cards > Overview > Credit Card > Credit Card Details >Cancel Card

ClosedField Description

Field Name

Description

Embossed Name

Customer name as embossed on the credit card.

Help us by providing a reason for cancellation

Card Number

Card number in masked format along with the account nickname.

For more information on Account Nickname, click here.

Specify Reason

The customer is required to specify the reason for which the card is being cancelled.

The options can be:

  • Permanent Relocation
  • Unhappy with services
  • Too many charges
  • Others

Comments

The customer may provide additional feedback regarding the reason for which the card is being cancelled. This field is optional.

To cancel a credit card:

  1. From the Specify Reason list, select the appropriate reason to cancel the card.
  2. Click Cancel Card
  3. The Review screen appears. Verify the details, and click Confirm.
    OR
    Click Cancel to cancel the transaction.
  4. The success message appears, along with the service request number.
    Click Done to complete the transaction.

FAQs

ClosedWill the bank cancel a credit card if the card holder requests bank to do so?

Yes. The bank cancels the credit card provided that the outstanding amount, if any, is settled/ paid.

Closed Where can I view details of all cancelled, blocked and deactivated credit cards?

You can view the details of all cards that have been cancelled, blocked or deactivate in the Inactive Cards page by selecting the View All option available in the Inactive Cards widget on the Credit Cards dashboard.

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